Ashley Nevin
Spokane,WA
Summary
Dynamic professional with a proven track record in hospitality and property management, notably at Ruby Hospitality. Excelled in relationship building and upselling, enhancing customer satisfaction and sales. Skilled in conflict resolution and verbal communication, adept at creating memorable guest experiences. Achieved significant repeat business through exceptional service and rapport.
Overview
15
15
years of professional experience
Work History
Server/ Banquet Server
Ruby Hospitality
Spokane, WA
01.2021 - Current
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Property Manager
Deese Property Management
Spokane, WA
07.2023 - 04.2024
- Facilitated tenant paperwork processing and verification.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Met with prospective tenants to show property and assess applications or sign leases.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
Server/Bartender
Maryhill Winery and Bistro
Spokane, WA
01.2023 - 08.2023
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Server
The Elk
Spokane, WA
04.2022 - 08.2022
Server/Banquet Server
Osprey Restaurant and Lounge
Spokane, WA
01.2021 - 08.2022
Server
Shawn O'donnell's American Grill And Irish Pub
Spokane, WA
01.2020 - 11.2020
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Collaborated with host, bus person and cook to serve up food and beverage options
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Set up dining room to meet hospitality and service standards
- Resolved customer concerns with friendly and knowledgeable service
Rental Sales Agent
Greystar Property Management
Spokane, WA
03.2019 - 12.2019
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental
- Updated and maintained rental agreement files and documents
- Answered telephones to assist customers and resolve issues
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs
- Prepared and submitted reports to supervisor
- Prepared sales contracts, researched customer needs and promoted various housing products and services
Sales Associate
Nordstrom
Spokane, WA
08.2014 - 03.2016
- Creating a warm, friendly atmosphere for customers to feel welcome in while also developing lasting business relationships, building a clientele that has resulted in successful returning business, building trust in new clients, working with a team to help the department exceed their goals and pass on any successful tips, taking time in and outside of work to research the fashion industry, latest trends, highest quality products and having a constant knowledge base of a wide variety of different brands and products to individually cater to every customer whether it be online or in store
Server's Assistant
Savory Restaurant and Lounge
Spokane, WA
07.2011 - 01.2013
- Was responsible of opening and closing duties, creating and following up with business via 'Open Table', having a consistent knowledge of our menu, rapidly rotating 37 draft beers and wines and what to pair best with each dish, providing each customer with a friendly greeting along with fast, fun and efficient service
Sales Associate
Nordstrom
Spokane, WA
03.2010 - 08.2010
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Engaged with customers in a sincere and friendly manner
- Prioritized helping customers over completing other routine tasks in the store
- Greeted customers in a timely fashion while quickly determining their needs
- Contacted other store locations to determine merchandise availability
- Recommended merchandise to customers based on their needs and preferences
- Most importantly, built relationships with customers to increase likelihood of repeat business
- Completed all cleaning, stocking and organizing tasks in assigned sales area
Education
Associate of Arts - Communications, Advertising, Psychology
Washington State University
Pullman, WA12-2014
High School Graduate -
Lewis and Clark High School
Skills
- Warm and Friendly
- Service-Oriented
- Food Safety Standards
- Upselling and Cross Selling
- Conflict and Complaint Resolution
- Customer Service and Rapport
- Verbal and Written Communication
- Problem Solving
- Relationship Building
- PPE Guideline Compliance
- Adaptable and Flexible
- Reliable and Responsible
- Courteous Phone Demeanor
Hobbies and Interests
- Water skiing
- Community service
- Hiking
- Traveling
- Shopping
- Painting
- Baking
- Dancing
- Concerts
- Writing
- Camping
- Decorating
Timeline
Property Manager
Deese Property Management
07.2023 - 04.2024
Server/Bartender
Maryhill Winery and Bistro
01.2023 - 08.2023
Server
The Elk
04.2022 - 08.2022
Server/ Banquet Server
Ruby Hospitality
01.2021 - Current
Server/Banquet Server
Osprey Restaurant and Lounge
01.2021 - 08.2022
Server
Shawn O'donnell's American Grill And Irish Pub
01.2020 - 11.2020
Rental Sales Agent
Greystar Property Management
03.2019 - 12.2019
Sales Associate
Nordstrom
08.2014 - 03.2016
Server's Assistant
Savory Restaurant and Lounge
07.2011 - 01.2013
Sales Associate
Nordstrom
03.2010 - 08.2010
Associate of Arts - Communications, Advertising, Psychology
Washington State University
High School Graduate -
Lewis and Clark High School
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