Emilee Lier
Port Huron,MI
Summary
Dependable, successful providing fast, high-quality customer service to guests in any type of setting. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Displays a high level of empathy towards others and is very personable and enjoys speaking to customers. Thrive in dynamic and fast-paced environments. Able to quickly adapt to any changes, quick problem solving skills.
Overview
2
2
years of professional experience
Work History
Server/ Banquet Server
Freighters Eatery And Taproom
06.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled food and beverage orders for up to 200 guests, delivering prompt and friendly service.
Banquet Server
CityFlats Hotel
05.2022 - 06.2023
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Maintained flexible work schedule to meet event needs.
- Worked with banquet manager to coordinate event set up and schedule.
- Handled food and beverage orders for up to 250 guests, delivering prompt and friendly service.
Hostess
Tokyo Japanese Steakhouse & Sushi Bar
12.2021 - 04.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Associate of Science - Science
St. Clair Community College
Port Huron, MI05.2024
High School Diploma -
Port Huron Northern High School
Port Huron05.2023
Skills
- Guest Engagement
- Customer service
- Social skills, personable
- Ability to stay calm during tough situations
- Critical thinking
- Problem solving
- Attention to detail
- Team work, Work well with others
- Safe Food Handling
Timeline
Server/ Banquet Server
Freighters Eatery And Taproom
06.2023 - Current
Banquet Server
CityFlats Hotel
05.2022 - 06.2023
Hostess
Tokyo Japanese Steakhouse & Sushi Bar
12.2021 - 04.2022
Associate of Science - Science
St. Clair Community College
High School Diploma -
Port Huron Northern High School
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