Ashley Nicholson

• Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
• Examined claims forms and other records to determine insurance coverage.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
• Evaluated original investigation reports and documents to resolve secondary concerns.
• Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
• Collected and tracked evidence in support of legal processes.
• Investigated and assessed damage to property and reviewed property damage estimates.

Adhered to company and insurance client's guidelines in claims processes, estimate writing, and claim closures. Recommended settlement offers and negotiated payment arrangements. Conducted interviews, gathered detailed information and completed field investigations. Drafted statement of loss to summarize damages, payments and underlying policy coverage. Completed required investigations on referred files within established timeframes. Contacted injured parties and legal representatives to negotiate final settlements for claims.

Provided non-medical transportation to customers.

Went over policy specifics with Medicare recipients and helped them choose the best policy to meet their needs.

Provided a wide range of CAT-related claim adjusting services including Total Loss Auto, Condo, and Manufactured Homes. Worked first four years as an adjuster's assistant. Then was promoted to desk examiner.

• Organized items on racks, shelves and bins to maintain established order.
• Packed, weighed and shipped items per customer specifications.
• Reviewed orders to verify products met specifications.
• Created shipping labels to complete daily order processing.