Summary
Overview
Work History
Education
Skills
Timeline
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Derek Arden

Mobile,AL

Summary

Dynamic Assistant Manager at CPSI with a proven track record in enhancing user experience through effective problem resolution and exceptional customer service. Skilled in team leadership and staff development, I successfully fostered a collaborative environment while managing IT assets and ensuring seamless software integration. Committed to delivering high-quality support and operational excellence.

Overview

22
22
years of professional experience

Work History

Assistant Manager

CPSI
12.2001 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Assisted with
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
  • Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
  • Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.

Education

Associate of Applied Science - Computer And Information Sciences

Remington College
Mobile, AL
10-2001

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Employee scheduling
  • Recruiting and interviewing
  • Compliance
  • Microsoft office expertise
  • Computer skills
  • Problem resolution

Timeline

Assistant Manager

CPSI
12.2001 - 08.2023

Associate of Applied Science - Computer And Information Sciences

Remington College

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Derek Arden