Ashley White
Jacksonville,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
CRAWFORD & COMPANY (CANADA) INC
Jacksonville, FL
10.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Suddathrelocation
Jacksonville, FL
10.2015 - 10.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
Nathan B. Forrest
Jacksonville, FL06-2012
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Complaint resolution
- Consultative Sales
- Data Entry
- Call Management
Timeline
Customer Service Representative
CRAWFORD & COMPANY (CANADA) INC
10.2021 - Current
Customer Service Representative
Suddathrelocation
10.2015 - 10.2021
High School Diploma -
Nathan B. Forrest
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