Ashley Nicholson
Charleston,WV
Summary
Dynamic and reliable Front End Associate at Sam's Club with a proven track record in customer service and cash handling. Skilled in fostering customer loyalty and optimizing front-end operations, I excel in fast-paced environments while maintaining safety and cleanliness standards. Committed to enhancing the shopping experience through strong communication and relationship-building skills.
Experienced with customer interaction and maintaining store presentation. Utilizes effective communication to ensure customer satisfaction and smooth transactions. Knowledge of inventory management and visual merchandising to support sales goals.
Professional with strong experience in front-end roles, prepared to deliver impactful results. Skilled in HTML, CSS, JavaScript, and responsive design. Focused on team collaboration, adapting to changing needs, and achieving targets. Reliable and known for strong problem-solving and communication skills.
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
5
5
years of professional experience
Work History
Front End Associate
Sam's Club
02.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Facilitated smooth shift changes by preparing and organizing work area for next associate.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
- Maintained clean and safe shopping environment, promptly cleaning spills and ensuring aisles were clear.
- Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Sales Associate
7-eleven
Charleston, WV
02.2020 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Associate In Criminal Justice - Crime Scene Investigation
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Penn Foster College
Scottsdale, AZ05.2019
Skills
- Customer service
- Time management
- Front-end performance optimization
- Product restocking
- Team contribution
- Retail transactions
- Web accessibility standards
- POS operations
- Friendly and helpful
- Cash handling
- Reliable and responsible
- Safety and cleanliness standards
- Customer assistance
- Organization
- Team cooperation
- Adaptable and flexible
- Decision-making
- Cash register operation
- Attention to detail
- Creative thinking
- Strong communication and interpersonal skills
- Honest and dependable
- Relationship building
- Engaging with diverse customers
- Basic mathematics
- Payment processing
- Store policies and procedures
- Excellent written and verbal communication
- Building customer loyalty
- Customer needs assessment
- Flexible hours
- Product knowledge
- Computer proficiency and Microsoft office
- Positive customer engagement
- Staff support
Timeline
Front End Associate
Sam's Club
02.2023 - Current
Sales Associate
7-eleven
02.2020 - 04.2023
Associate In Criminal Justice - Crime Scene Investigation
Southern New Hampshire University
High School Diploma -
Penn Foster College