ASHLEY NICOLE MARTINEZ LÚGARO
Orlando
Summary
Ambitious Sport Marketing & Media graduate with leadership experience in retail banking and a focus on client relationship management and business development. Skilled in sales, analytics, and cross-functional collaboration, with a strong interest in sports marketing and fan engagement. Ready to contribute to entry-level opportunities in the sports industry.
Overview
7
7
years of professional experience
Work History
Senior Relationship Banker
Truist Bank
Orlando, FL
05.2025 - Current
- Build long-term relationships with consumer and business clients by identifying financial needs and recommending tailored solutions.
- Developed long-term relationships with consumer and business clients by identifying financial needs and recommending tailored solutions that enhance client satisfaction.
- Collaborated with lending, wealth management, and business banking teams to deliver comprehensive client solutions that meet diverse client needs.
- Assisted branch leadership in maintaining regulatory compliance and ensuring operational excellence to support branch objectives.
Relationship Banker I
Truist Bank
Lakeland, FL
10.2023 - 05.2025
- Managed diverse client relationship, delivering tailored financial guidance to enhance client relationships.
- Surpassed sales and client satisfaction targets by effectively managing client relationships.
- Cultivated client relationships to enhance customer satisfaction and loyalty.
- Analyzed financial needs to recommend tailored banking solutions effectively.
- Facilitated account openings and closings, ensuring compliance with regulatory standards.
Universal Banker II
Truist Bank
Orlando, FL
08.2022 - 10.2023
- Coordinated branch operations, audits, wire transfers, and compliance processes to ensure smooth daily operations.
- Provided exceptional customer service in fast-paced environment, enhancing customer satisfaction and loyalty.
- Facilitated customer transactions, ensuring accuracy and compliance with banking regulations.
- Developed strong relationships with clients, enhancing customer retention and satisfaction.
- Implemented cross-selling strategies that increased product adoption among existing customers.
Bank Teller
Truist Bank
Orlando, FL
02.2022 - 08.2022
- Executed high-volume transactions with precision, ensuring compliance with banking regulations.
- Processed customer transactions with accuracy and efficiency, ensuring compliance with banking regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance client satisfaction.
- Assisted in training new team members on standard operating procedures and bank policies to foster a knowledgeable workforce.
Bank Teller
SouthState Bank
Kissimmee, FL
10.2019 - 10.2021
- Built client relationships and acted as Credit Card Ambassador.
- Processed customer transactions accurately and efficiently using banking software.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Balanced cash drawers daily, ensuring accuracy and compliance with bank policies.
Education
Bachelor of Science - Sport Marketing & Media
Full Sail University
Winter Park, FL07-2026
Skills
- Retail Banking
- Business Development
- Customer Engagement
- Market Research
- Data Analysis
- Client management
- Project Management
- Microsoft Excel
- PowerPoint
- Canva
- Adobe Express
- Loan origination
- Cash flow analysis
- Bilingual (English & Spanish)
- Credit Assessment
- Fan Engagement
AWARDS
Submit Award – Truist Consumer Payment Team
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Relationship Banker
Truist Bank
05.2025 - Current
Relationship Banker I
Truist Bank
10.2023 - 05.2025
Universal Banker II
Truist Bank
08.2022 - 10.2023
Bank Teller
Truist Bank
02.2022 - 08.2022
Bank Teller
SouthState Bank
10.2019 - 10.2021
Bachelor of Science - Sport Marketing & Media
Full Sail University