ASHLEY NIGRO
Summary
Healthcare administrative professional supporting patient intake, records management, and care coordination across emergency, psychiatric, and outpatient settings. Handles EHR documentation, insurance verification, prior authorizations, billing support, and confidential recordkeeping while working with nurses, physicians, and patients to keep workflows accurate and efficient.
Overview
15
15
years of professional experience
Work History
Administrative Assistant Emergency Department
Winchester Hospital
Winchester, Massachusetts
07.2025 - Current
- Managed entry and updates of records in electronic medical systems to ensure data accuracy.
- Communicated with nurses, physicians, and patients to support office workflow.
- Organized and maintained filing systems for physical and electronic documents, keeping records accurate and confidential.
- Processed confidential documents in an organized manner according to established protocol.
- Sorted and categorized files for easy retrieval., developed spreadsheets, faxed reports, and scanned documents to maintain efficiency and order in the front desk and reception area.
Psychiatric Admissions Counselor
Bayridge Hospital
Lynn, MA
12.2019 - 08.2021
- Conducted initial assessments and counseling for incoming psychiatric patients to establish treatment needs
- Coordinated patient admissions with healthcare providers and insurance companies to facilitate timely access to care
- Educated patients and families about treatment plans, facility policies, and support resources
- Managed documentation and ensured compliance with mental health protocols to maintain quality standards
- Including completing and reviewing all required patient forms including Section 12
Patient Care Coordinator
Fuller Chiropractic
Woburn, MA
01.2012 - 01.2015
- Coordinated patient appointments and ensured accurate maintenance of medical records for effective patient management
- Supported healthcare professionals with administrative tasks to enhance quality of patient care
- Ensured a welcoming environment for patients and addressed their concerns
- Facilitated insurance verifications, claims processing, and billing inquiries to support financial and operational efficiency
Clinical Operations Associate
Commonwealth Care Alliance
Boston, MA
08.2021
- Managed care coordination and operational processes to improve patient outcomes through streamlined workflows
- Collaborated with medical staff to resolve discrepancies in patient records and billing details, ensuring accuracy and compliance
- Review medical data for completeness, accuracy, and compliance with healthcare regulations
- Enter and update patient records with accuracy and efficiency in electronic health record (EHR) systems
- Cross-check patient information with medical documentation to prevent errors
- Verify insurance claims and billing codes to ensure proper reimbursement
- Process invoices, payments, and reimbursements according to healthcare billing standards
- Generated and reviewed reports for discrepancies and missing information, assisting in claim resolution by identifying errors and submitting corrections
- Maintain confidentiality and security of sensitive patient information per HIPAA regulations
Education
High School Diploma -
Wakefield High School
Location12-2004
Associate of Science - Nursing Education
Bunker Hill Community College
Charlestown, MA09-2026
Skills
- EHR systems management
- HIPAA compliant
- Insurance Verification
- HIPAA complaint
- Administrative support
- Care coordination
- Patient intake coordination
- Task prioritization
- Microsoft Office Suite
- Effective communication
- Organization
- Patient education
Personal Information
Title: Patient Care Provider
TRAINING / COURSES
A.A Liberal Studies
Timeline
Administrative Assistant Emergency Department
Winchester Hospital
07.2025 - Current
Clinical Operations Associate
Commonwealth Care Alliance
08.2021
Psychiatric Admissions Counselor
Bayridge Hospital
12.2019 - 08.2021
Patient Care Coordinator
Fuller Chiropractic
01.2012 - 01.2015
High School Diploma -
Wakefield High School
Associate of Science - Nursing Education
Bunker Hill Community College