Samantha Acevedo
East Stroudsburg,PA
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic and adaptability, with proven interpersonal skills. Capable of working independently and rapidly acquiring new competencies.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Cardinal Vision
Columbia, S.C.
03.2024 - 10.2025
- Coordinated meeting schedules, optimizing resource allocation for efficient use of time.
- Streamlined daily office operations, enhancing organization of filing systems.
- Facilitated onboarding processes by providing training materials and support.
- Managed inventory of office supplies, ensuring timely availability for staff needs.
- Responded to phone calls and emails, enhancing business correspondence efficiency.
- Resolved billing discrepancies through collaboration with clients and internal teams.
- Addressed customer inquiries regarding billing, payments, and account status.
- Verified insurance details for patient accounts and facilitated claims processing.
Facility Services Coordinator
BGIS
Columbia, SC
11.2023 - 01.2024
- Delivered exceptional customer service as the primary contact for BGIS clients.
- Managed inbound service requests through telephone, email, and web interface, ensuring timely responses and client satisfaction.
- Assessed and prioritized service requests to enhance workflow efficiency.
- Troubleshot and resolved service issues, enhancing client loyalty and satisfaction.
- Expedited work orders to facilitate swift resolution of client requests.
- Coordinated project timelines and resources for facility management initiatives to ensure successful project delivery.
- Resolved customer complaints promptly while maintaining company standards.
- Coordinated team-building activities to strengthen collaboration and morale. to foster a positive work environment.
Ophthalmic Technician promoted to Scribe
Palmetto Retina Center
Columbia, SC
10.2022 - 09.2023
- Assisted physicians during examinations and surgical procedures, contributing to improved patient outcomes.
- Collected essential data from visual field tests, retinal imaging, and corneal topography.
- Managed EMR (NextGEN) documentation, ensuring accuracy in medical records and patient interactions.
- Checked insurance status for patients prior to service for provided medical services. for services rendered, ensuring efficient patient billing processes.
- Streamlined medication and lab request workflows according to physician prescriptions, improving care efficiency.
- Maintained ophthalmic instruments through cleaning and sterilization following established protocols.
- Prepared for procedures in advance, optimizing clinic workflow and reducing wait times.
- Performed follow-ups with patients to enhance communication and foster trust.
Ophthalmic Assistant
20/20 Now
East Stroudsburg, PA
03.2022 - 08.2022
- Performed comprehensive ophthalmic tests, including autorefraction, lensometry, visual fields, retinal imaging, and eye pressure measurements.
- Conducted preliminary screenings for common eye diseases, identifying abnormalities to support early intervention.
- Conducted slit lamp examinations post-dilation to aid in early disease detection.
- Maintained and calibrated ophthalmic instruments, ensuring precision in results and contributing to accurate diagnoses.
- Streamlined patient registration using EMR (Revolution) to enhance operational efficiency.
- Coordinated patient appointments, facilitating timely consultations to enhance patient experience and care continuity.
- Scheduled patient consultations and follow-up appointments to streamline care. for consultations and follow-ups efficiently.
- Provided empathetic care to assist patients in understanding their eye health.
Ophthalmic Technician / Receptionist
Kleinsorge family eyecare
12.2019 - 02.2022
- Conducted thorough eye examinations, ensuring accurate patient diagnoses.
- Performed diagnostic tests with advanced ophthalmic equipment, maintaining high accuracy.
- Maintained and calibrated ophthalmic instruments for consistent testing reliability.
- Assisted in patient examinations and documented visual acuity results to support accurate diagnoses.
- Streamlined patient intake process using EMR (Revolution) to enhance registration efficiency.
- Coordinated patient scheduling to enhance clinic workflow and satisfaction.
- Managed over 200 patient appointments monthly, guaranteeing timely care delivery.
- Trained three new staff members in patient care protocols to elevate overall team performance.
Charge Nurse/ Supervisor
Milford Manor
09.2009 - 02.2018
- Supervised nursing staff to ensure delivery of quality patient care and adherence to protocols.
- Managed medication administration, ensuring accurate dosages and timely delivery for residents.
- Streamlined daily operations of nursing unit to optimize workflow and allocate resources effectively.
- Conducted weekly meetings with staff to review safety policies and address ongoing concerns.
- Coordinated residents' schedules and appointments, collaborating with doctors to ensure timely prescription updates.
- Documented and charted residents' progress, enhancing care plan development.
- Supported residents with daily living tasks to promote independence and improve overall well-being.
- Provided guidance during crisis situations involving patients or families.
Education
Health Information Technology -
DeVry University
06-2026
Medical Billing and Coding -
Devry University-Illinois
New York, NY02.2023
Diploma -
East Stroudsburg High School North
East Stroudsburg06.2008
Skills
- EHR systems management
- Medical scheduling and coordination
- Medical office administration
- Medical records management
- Medical terminology expertise
- Customer service excellence
- Medication administration
- Vital signs assessment
- HIPAA compliance
- Front desk operations
- Medical billing and coding
- ICD and CPT coding proficiency
- Diabetes care knowledge
- Anatomy expertise
- Patient care support
- Insurance verification processes
- Triage skills
- Ophthalmology knowledge
- Supervisory experience
- Patient documentation
- Medical coding
- EMR management
- Team collaboration
Timeline
Administrative Assistant
Cardinal Vision
03.2024 - 10.2025
Facility Services Coordinator
BGIS
11.2023 - 01.2024
Ophthalmic Technician promoted to Scribe
Palmetto Retina Center
10.2022 - 09.2023
Ophthalmic Assistant
20/20 Now
03.2022 - 08.2022
Ophthalmic Technician / Receptionist
Kleinsorge family eyecare
12.2019 - 02.2022
Charge Nurse/ Supervisor
Milford Manor
09.2009 - 02.2018
Health Information Technology -
DeVry University
Medical Billing and Coding -
Devry University-Illinois
Diploma -
East Stroudsburg High School North