Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Nursing Philosophy
Generic

Ashley N. McAfee

Milwaukee

Summary

Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.

Overview

6
6
years of professional experience

Work History

Receptionist

European Wax Center
05.2025 - Current
  • Managed front desk operations, ensuring efficient appointment scheduling and client check-in processes.
  • Coordinated communication between clients and stylists to enhance service delivery and client satisfaction.
  • Assisted in maintaining salon cleanliness and organization, contributing to a welcoming environment for clients.
  • Utilized salon management software to track appointments, manage inventory, and process payments accurately.
  • Educated clients on services offered, promoting upsells based on individual needs and preferences.
  • Developed strong relationships with returning clients, fostering loyalty through personalized service experiences.
  • Implemented workflow improvements that streamlined appointment booking processes and reduced wait times for clients.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Receptionist

Salon Blanc
05.2022 - 01.2023
  • Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
  • Respond to patient questions and or concerns according to company Policies
  • Answering Telephones
  • Scheduling Appointments
  • Maintaining Appointment Book
  • Confirming Appointments
  • Follow up on no shows/cancellation of Appointments
  • Register Patients on sign in sheet
  • Chart Filling
  • Cash Handling
  • Checking voicemail on a daily basis
  • Maintain a clean and friendly waiting area for patients
  • At all times you will perform and undertake such other duties and responsibilities as are requested of you by the Office Manager.
  • Supports strategic local marketing initiatives that help drive brand awareness and new patient growth
  • All other duties as assigned

Cashier/Customer Service

Walgreens
08.2020 - 08.2021
  • Assist the supervisor with inventory and restocking.
  • Register sales on a cash register by scanning items, itemizing and totaling customers' purchases.
  • Resolves customer issues and answers questions. Bags purchases if needed.
  • Processes return transactions

Cashier/Customer Service Representative

Goodwill Retail Store
10.2019 - 08.2020
  • Answered customers’ questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers.
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Informed customers about all product lines and services offered by the company.

Education

High School Diploma -

Wauwatosa East High School
Wauwatosa, Wisconsin
01-2021

Certificate - CNA

Wauwatosa East High School
Wauwatosa, WI
01.2020

Bachelor of Science in Nursing - Nursing

Tennessee State University
Nashville, TN
12-2025

Skills

  • Strong Customer Service
  • Active Listening Skills
  • Sharp Problem Solver
  • Inventory Control Familiarity
  • Courteous Demeanor
  • Adaptive Team Player
  • Time management
  • Organization skills
  • Verbal and written communication
  • Customer/Client relations
  • Data inputting
  • Administrative support
  • Schedule management

Accomplishments

Joined Chi Eta Phi Sorority Incorporated 2025

Timeline

Receptionist

European Wax Center
05.2025 - Current

Receptionist

Salon Blanc
05.2022 - 01.2023

Cashier/Customer Service

Walgreens
08.2020 - 08.2021

Cashier/Customer Service Representative

Goodwill Retail Store
10.2019 - 08.2020

High School Diploma -

Wauwatosa East High School

Certificate - CNA

Wauwatosa East High School

Bachelor of Science in Nursing - Nursing

Tennessee State University

Nursing Philosophy

I want to become a nurse because my grandmother, aunt, and uncle grew up poor in the rural south and pursued the medical field to help people and provide a better life for their families. As a result of their devoted efforts to the well-being of others, their influence has significantly impacted my life in a way that has made me want to pursue nursing. Nursing is an exciting and fast-paced profession, which will allow me to make a difference in people’s lives, most importantly. I want to serve and assist people through some of their most valuable moments. Not only do they play the role of caretaker for their patients, but in some circumstances, they can also be a friend, confidant, and a trusted adviser. It takes a special kind of person to fill these roles the way nurses do. Ever since I was a young girl, my empathetic heart took over when I saw a friend crying; I was always the first to comfort them. If I saw a person with low self-esteem, I would befriend them and always point out the beauty in their natural self and try to let them see it for themselves. I became a CNA during my junior year of high school. I created so many lovely memories with the residents I have met and my coworkers. Being a CNA helped me see life from a different point of view at the nursing home. Being a nurse is a privilege. It is an honor to be able to do something so meaningful and fulfilling. Nurses see miracles happen every day and get to see people when they are at their most vulnerable. Nursing is a job that makes a difference. Nurses do more than just treating the wounded; they care about the lives of their patients and are incredibly dedicated to the overall quality of life.

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