Meberly Moya
Richardson
Summary
Targeted full-time roles in dynamic environments that encourage professional growth and skill application.
Overview
8
8
years of professional experience
Work History
Receptionist
Kelly Wimberly
Dallas, TX
09.2023 - Current
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed patient scheduling, optimizing daily appointments and minimizing wait times.
- Assisted with patient check-in and registration processes to ensure smooth operations.
- Trained new reception staff on office protocols and customer service standards.
- Contributed to a positive clinic atmosphere by maintaining a clean, organized, and welcoming reception area.
- Collaborated with the medical team to ensure proper communication between departments for seamless patient care.
- Developed strong rapport with patients through friendly interactions and empathetic support during check-in and check-out procedures.
- Checked patient insurance, demographic, and health history to keep information current.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Receptionist
Collin Creek Eye Clinic
Plano, TX
08.2022 - 11.2022
- Processed client intake forms and confidential documents, maintaining strict adherence to privacy regulations.
- Assisted with billing inquiries and document preparation, contributing to streamlined administrative processes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Receptionist
Law Office of Roger Fuller
11.2017 - 10.2019
- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
- Handled multi-line phone system, directing calls efficiently to appropriate staff members.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Resolved customer problems and complaints.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Provided exceptional front desk support, enhancing patient experience and satisfaction.
Education
High School Diploma - undefined
Evolution Academy
Richardson, TX01.2017
Skills
- Bilingual in Spanish and English
- Strong customer service
- Computer literate
- Able to learn new concepts quickly
- Competence in Microsoft Office
- Organization skills
- Time management
- Customer/Client relations
- Appointment scheduling
- Schedule management
- Multi-line telephone operation
- Multi-line telephone systems
- Office supply inventory control
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Kelly Wimberly
09.2023 - Current
Receptionist
Collin Creek Eye Clinic
08.2022 - 11.2022
Receptionist
Law Office of Roger Fuller
11.2017 - 10.2019
High School Diploma - undefined
Evolution Academy