Summary
Overview
Work History
Education
Skills
Timeline
Generic

ASHLEY NOCKENGOST

Zanesville

Summary

Dynamic Appointment Coordinator at Ver-A-Fast with a proven track record of enhancing appointment processes and elevating client satisfaction. Expertise in CRM software and exceptional communication skills facilitate effective conflict resolution and drive operational efficiency. Extensive experience in customer service and collections fosters the ability to build strong client relationships while managing appointments with precision. Committed to delivering outstanding service and optimizing workflows to support organizational goals.

Overview

8
8
years of professional experience

Work History

Appointment Coordinator

Ver-A-Fast
03.2025 - Current
  • Performed administrative duties such as filing, scanning, data entry and document preparation.
  • Identified potential areas of improvement within the organization's appointment process.
  • Maintained accurate client records and updated appointment schedules in a timely manner.
  • Monitored customer feedback regarding their experiences with the organization's appointment system.
  • Worked collaboratively with other departments to ensure smooth operations of the office.
  • Participated in team meetings to discuss ways of improving the overall efficiency of the appointment booking process.
  • Resolved conflicts between customers or staff in an efficient and professional manner.
  • Utilized excellent communication skills to ensure customer inquiries were addressed promptly and accurately.
  • Ensured that all appointments are scheduled correctly according to established guidelines.
  • Assisted customers with scheduling appointments or making changes to existing ones.
  • Scheduled any necessary follow-up appointments, as directed by physicians.

Customer Service Rep

Spectrum Charter Communications
01.2018 - 08.2024
  • I oversaw calls and chatting for customers in the billing department as well as ordering cable packages.
  • Ensuring cable and Internet services were working and everything in tip top shape for our customers.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Assisted customers with product selection by providing detailed information about available products and services.
  • Maintained an updated knowledge base of current products, services, pricing, promotions.

Collections Specialist(Part Time)

Discover Financial Services
09.2023 - 02.2024
  • My role was to handle collections on past due accounts as well as keep a good customer attitude.
  • Negotiated with customers to reach payment agreements.
  • Demonstrated strong customer service skills while communicating with customers regarding payment arrangements.
  • Performed skip tracing activities to locate debtors and verify contact information.
  • Worked closely with management to resolve or assist in customer delinquency issues.
  • Resolved customer billing issues to expedite cash flow.

Education

High School Diploma -

Pace Center for Girls
01.2016

Skills

  • Communication Skills
  • Computer Skills
  • Call Center Experience
  • Telecommunication Skills
  • Team Management
  • Client relationship building
  • Follow-up skills
  • Virtual assistance
  • Patient confidentiality
  • Inbound calling
  • Outbound calling
  • Software Troubleshooting
  • Collection management
  • Customer Service
  • Window operating system
  • Databases
  • Organization skills
  • Appointment management
  • Professional telephone demeanor
  • CRM software
  • Remote work capabilities
  • Teamwork and collaboration
  • B2B

Timeline

Appointment Coordinator

Ver-A-Fast
03.2025 - Current

Collections Specialist(Part Time)

Discover Financial Services
09.2023 - 02.2024

Customer Service Rep

Spectrum Charter Communications
01.2018 - 08.2024

High School Diploma -

Pace Center for Girls
ASHLEY NOCKENGOST