Ashley Nordland
Blasdell
Summary
Dynamic professional with extensive experience at Petco, excelling in leadership and customer service. Proven track record in inventory management and team training, enhancing operational efficiency. Adept at fostering guest relations and driving sales growth through effective communication and problem-solving skills. Committed to maintaining high standards of safety and compliance.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Leo’s Pizzeria and Sports Bar
Orchard Park
02.2021 - 06.2023
- Delivery customer orders on time and following company policy and procedures
- Side work (wash dishes, fold boxes, garbage removal, and other kitchen support tasks as needed)
- Customer Service and Cash Handling
- Vehicle as well as company technology operations
- Was responsible for some scheduling and training responsibilities on an as needed basis
Companion Animal Leader
Petco, Inc
Clarence
01.2020 - 01.2021
- Acting General Manager 10/’20 – 03/’21 – hiring, succession planning, set new standards for store operations, moved partners into more fitting positions, tracked sales and shrink, wrote schedule, oversee all operations while being directly responsible for the companion animal dept, answered directly to district manager.
- Daily Animal Care and Maintenance
- Knowledge of Company Policies and Procedure for all animals in Petco’s Possession
- Leader on Duty – including opening and closing, receiving shipments, ordering store use and maintain OMNI operations.
- Knowledge of companion animal departmental sales and margin along with order animals to maintain and grow sales.
- Trains partners on animal care and Petco Brand standards
Assistant Store Manager
Pet Supplies Plus
Buffalo
01.2019 - 01.2020
- Maintain sales goals of store brands by coaching, following sales trends and personal selling techniques.
- Coach team members about store policies and procedures including customer service
- Assist Store manager with maintaining scorecard numbers: ex: weekly sales, shrink (live and product), payroll, customer service scores, average transactions
- Maintain and build the grooming salon business by coaching groomers and marketing
- Inventory control through counts, customer returners, receiving of trucks and credits for damages
- Responsible to ensure all team members complete required training and further coaching as needed.
Companion Animal Lead
Petco, Inc
Creve Coeur
08.2017 - 12.2019
- Conducted daily animal care and maintenance to ensure health and well-being.
- Demonstrated knowledge of company policies and procedures for all animals in Petco's possession.
- Served as leader on duty, overseeing operations and staff performance.
- Trained partners on animal care techniques and adherence to Petco brand standards.
- Monitored companion animal departmental sales and margins to drive profitability.
- Provided guidance on best practices for animal care to enhance team effectiveness.
Guest Experience Leader
Petco, Inc
Creve Coeur
07.2017 - 12.2019
- Fostered guest relations through effective use of company programs.
- Collaborated with store partners to enhance overall guest experiences.
- Trained store partners on GUEST+ experience, integrating online programs into operations.
- Managed and coached Pet Services partners to ensure alignment with Petco brand standards.
- Maintained comprehensive knowledge of store sales and margin reports.
- Conducted interviewing, hiring, training, scheduling, and succession planning for staff.
- Coordinated events with current adoption groups and pursued outreach for new partnerships.
- Led execution, training, and communication of company Pet Services initiatives across stores.
Merchandising Operations Lead /Assistant Store Manager
Petco, Inc
West Seneca
06.2012 - 07.2015
- Executed inventory management, product placement, and plan-o-grams for department resets.
- Facilitated customer service as key holder, overseeing BOPUS program and pricing strategies.
- Monitored customer satisfaction levels, implementing corrective actions when necessary.
- Provided mentorship and guidance to junior staff for professional development.
- Conducted regular team meetings to assess progress and pinpoint improvement opportunities.
- Ensured adherence to compliance regulations and industry standards.
- Developed effective pricing and advertisement sets to enhance sales performance.
Sales Associate/Bulk Dept Mgr
Tops Markets
01.2009 - 01.2012
- Maintenance of department, food handling/safety
- Customer Service
Bather, Groomer’s Assistant
Petco Animal Supplies Stores Inc.
Clarence
06.2010 - 06.2011
- Ensured pet and partner safety by adhering to company policies and standards.
- Maintained salon cleanliness to uphold brand standards.
- Educated pet parents on grooming techniques and nutrition, driving salon sales.
- Developed positive relationships with internal customers through effective communication techniques.
Education
Niagara County community college - Animal Management
Niagara County community college
sanborn, ny01.2012
General Education Regents Diploma -
williamsville east high school
amherst, ny01.2009
Skills
- Self-motivation
- Adaptability
- Time management
- Pressure management
- Decision-making
- Communication skills
- Leadership
- Customer service
- Inventory management
- Scheduling
- Team training
- Organizational skills
- Safety compliance
- Problem-solving
- Pallet jack and hand truck operation
- Order picking and processing
- Operations management
- Deposit preparation
- Merchandising oversight
- Merchandise pricing
- Leadership development
- Store operations
- Merchandising operations
- Employee scheduling
References
References available upon request.
Timeline
Delivery Driver
Leo’s Pizzeria and Sports Bar
02.2021 - 06.2023
Companion Animal Leader
Petco, Inc
01.2020 - 01.2021
Assistant Store Manager
Pet Supplies Plus
01.2019 - 01.2020
Companion Animal Lead
Petco, Inc
08.2017 - 12.2019
Guest Experience Leader
Petco, Inc
07.2017 - 12.2019
Merchandising Operations Lead /Assistant Store Manager
Petco, Inc
06.2012 - 07.2015
Bather, Groomer’s Assistant
Petco Animal Supplies Stores Inc.
06.2010 - 06.2011
Sales Associate/Bulk Dept Mgr
Tops Markets
01.2009 - 01.2012
Niagara County community college - Animal Management
Niagara County community college
General Education Regents Diploma -
williamsville east high school
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