Dandre Gallien
Richmond,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
Work History
Delivery Driver
DoorDash
Houston, TX
10.2020 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
Favor Runner
Favor Delivery
Houston, TX
10.2020 - Current
- Delivered orders promptly to customers across designated areas.
- Communicated with customers to confirm order details and preferences.
- Managed multiple deliveries efficiently while adhering to time constraints.
Uber Driver
Uber
Houston, TX
03.2018 - Current
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
Employee dinning room(EDR) cashier
Yellowstone National Park Lodges-Xanterra
Yellowstone (Canyon village area), WY
05.2025 - 10.2025
- Processed customer transactions efficiently at Yellowstone National Park Lodges.
- Maintained cleanliness and organization of the checkout area daily.
- Collaborated with team members to ensure smooth operational flow.
- Handled cash, credit, and vouchers transactions accurately.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
Pre enrollment specialist (seasonal)
Willis Towers Watson
Richmond, Texas
08.2023 - 12.2023
- Managed data entry and maintained accurate client records in systems during the 2023 medica annual enrollment period.
- Collaborated with cross-functional teams to streamline enrollment workflows.
ACSR Agent (seasonal)
Willis Towers Watson
Houston, TX
09.2022 - 12.2022
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- Answered Number calls per day.
- Quoted prices and credit terms to prepare sales contracts.
- Collaborated with Number team members to resolve issues and identify appropriate issues for escalation.
- Assisted callers to achieve organizational goals,during the 2022 medical anual enrolment period.
Steward (sasonal)
Hospitality Staffing Solutions
Houston, TX
05.2022 - 07.2022
- Mopped, swept and Task to reduce dirt, clean and sanitize dining area surfaces.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
Call Center Agent
Sutherland Global
Houston, TX
02.2020 - 03.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Customer Service Associate
HEB Grocery Store
Houston, TX
09.2015 - 12.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Education
High School -
Hastings High School
Houston, TX07.2014
Skills
- Adaptability and dependability
- Customer relationship management
- Building customer trust and loyalty
- Professionalism under pressure
- Call documentation
- Data confidentiality
- Process measurement
- Problem analysis
- Technical proficiency in CRM software
- Microsoft Office skills
- Data entry expertise
- Self-motivation
- Financial transaction processing
- Accurate payment posting
Timeline
Employee dinning room(EDR) cashier
Yellowstone National Park Lodges-Xanterra
05.2025 - 10.2025
Pre enrollment specialist (seasonal)
Willis Towers Watson
08.2023 - 12.2023
ACSR Agent (seasonal)
Willis Towers Watson
09.2022 - 12.2022
Steward (sasonal)
Hospitality Staffing Solutions
05.2022 - 07.2022
Delivery Driver
DoorDash
10.2020 - Current
Favor Runner
Favor Delivery
10.2020 - Current
Call Center Agent
Sutherland Global
02.2020 - 03.2020
Uber Driver
Uber
03.2018 - Current
Customer Service Associate
HEB Grocery Store
09.2015 - 12.2016
High School -
Hastings High School