Ashley Nordlund
Aubrey,TX
Summary
Personable and dedicated Customer Service Professional with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Licensed Sales Producer
Kevin Kelly Allstate Agency
12.2022 - Current
- Utilized targeted email campaigns and cold calling to increase revenue.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Analyzed customer needs to provide customized insurance solutions.
- Finalized sales and collected necessary deposits.
- Educated clients on insurance policies and procedures.
- Promoted products and services using upselling and other sales strategies.
- Analyzed risk factors to recommend appropriate coverage levels.
- Calculated premiums and established payment methods for sales.
Multi Channel Sales Associate
Best Buy
10.2010 - 07.2012
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Created pipeline of opportunities with outbound calls, social media, networking and events.
- Responded to requests for proposals to negotiate and close deals.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Trained new employees on customer service, money handling and organizing strategies.
- Recorded accurate and efficient records in customer database.
- Quoted prices, credit terms and other bid specifications.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Combat Medic (68W)
Army National Guard
01.2009 - 07.2012
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Improved operations by working with team members and customers to find workable solutions.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
Customer Service Representative
Best Buy
07.2008 - 10.2010
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers in making payments on accounts and setting up payment plans.
- Trained new employees on procedures and policies to maximize team performance.
- Recommended improvements to products and services to mitigate complaints.
Education
High School Diploma -
Becker High School
Becker, MN05.2006
Skills
- Retail sales customer service
- Problem-solving abilities
- High-energy attitude
- Quality control
- Data evaluation
- Product organization
- Adaptive team player
- Security Protocols
- Insurance product expertise
- Account management
- Quotes and sales
Certification
- EMT-2009
- Property and Casualty Licence PA & TX - 12/2022
- Outside Sales Mastery- 2/2023
- Life License PA & TX 4/2023
Timeline
Licensed Sales Producer
Kevin Kelly Allstate Agency
12.2022 - Current
Multi Channel Sales Associate
Best Buy
10.2010 - 07.2012
Combat Medic (68W)
Army National Guard
01.2009 - 07.2012
Customer Service Representative
Best Buy
07.2008 - 10.2010
High School Diploma -
Becker High School
- EMT-2009
- Property and Casualty Licence PA & TX - 12/2022
- Outside Sales Mastery- 2/2023
- Life License PA & TX 4/2023
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