ASHLEY NOTO

Port Charlotte,FL

Summary

Results-driven Accounts Receivable and Office Management professional with 5+ years of experience supporting construction and restoration operations. Experienced in managing end-to-end A/R, high-volume billing and collections, customer relationships, team leadership, financial reporting, insurance documentation, and office operations. Promoted from Collections Coordinator to Accounts Receivable Manager within one year and improved collection speed by 30%. Known for taking ownership, solving complex billing issues, improving processes, and keeping departments organized in fast-paced environments.

Overview

Certification

years of professional experience

Work History

Accounts Receivable Manager / Office Manager

DOUGLASS RESTORATION INC.

Port Charlotte, USA

05.2021 - Current

Directed day-to-day accounts receivable operations, including invoicing, collections, payment posting, account reconciliation, aging reports, and receivables reporting.
Led and mentored a collections team, delegating workflow, training staff, monitoring performance, and maintaining consistent departmental procedures.
Improved collection speed by 30% through stronger follow-up processes, customer communication, and collection strategies.
Managed high-volume inbound and outbound customer communication while resolving billing disputes and maintaining professional client relationships.
Coordinated office operations, scheduling, job tracking, vendor communication, purchasing, and cross-functional communication with production, estimating, sales, and ownership.
Prepared and managed lien notices, releases, small claims documentation, customer files, and insurance-related billing documentation.
Supported estimating and insurance claim processes by gathering job information, verifying documentation, assisting with job costs, and using Xactimate.
Prepared and analyzed aging and monthly receivables reports to identify outstanding balances, collection trends, and opportunities to improve cash flow.
Established organized, dependable A/R processes that gave company leadership clear visibility into receivables and departmental performance.

Bartender

American Legion Post 30

04.2021 - Current

Prepared and served beverages to patrons in a fast-paced environment.
Maintained cleanliness and organization of the bar area and equipment.
Assisted customers with drink selections and provided recommendations.
Engaged with community members to foster a welcoming atmosphere.
Trained new bartenders on techniques, procedures, and customer service standards.
Greeted customers and provided excellent customer service.
Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Developed good working relationships with fellow employees through effective communication.

Education

Certificate in Medical Billing & Coding -

Herzing University

Xactimate-Certified Adjuster -

AdjusterPro Training Program

Skills

Accounts Receivable Management
Collections & Payment Negotiation
High-Volume Invoicing & Billing
Financial Reporting & Reconciliation
Team Leadership & Training
Office & Administrative Operations
Customer Relations & Conflict Resolution
Insurance & Construction Documentation
Scheduling & Workflow Coordination
Process Improvement
Vendor Coordination & Purchasing

Lien & Small Claims Documentation
Estimating Support & Job Cost Analysis
CRM & Job Management Systems
Microsoft Office 365
CRM & Job Management Software
Xactimate
Adobe Acrobat/PDF Editors
OneDrive
Google Drive
SharePoint
Data Entry & Accuracy