Ashley N. Pilgrim
Porter Ranch,CA
Summary
Psychology-focused professional with experience in sales leadership, client relations, case management, and business operations. Applies human behavior insights to strengthen relationship management, client service delivery, and business development strategy. Leads teams, resolves conflicts, manages projects, and adapts quickly in fast-paced, goal-driven environments.
Overview
17
17
years of professional experience
Work History
Sober Companion/ Consulting
Intent Clinical
Santa Monica, CA
03.2022 - Current
- Assisting clients with introduction, integration, and continuation of 12-step recovery program(s), i.e., unity with meetings, fellowship, prayer, and meditation practices, working with Sponsor(s), and big book studies
- Implementing safe drug and alcohol on-site interventions for clients.
- Establish and usher in a specific action plan, continued recovery services, and support for each client
- Guided clients in establishing and maintaining accountability through structured daily routines
- Delivered comprehensive case management and collaborated in developing tailored treatment plans
- Coordinated safe and protective transportation of clients from Intervention to and from Inpatient detox and treatment facilities and services
- Assessed client's daily progress and challenges, facilitating conflict resolution and support for social development while monitoring overall physical and emotional health
- Building strong outreach referrals and supportive community resources and systems for all clients
Assistant
KidlnaKorner Music Label
Sherman Oaks, CA
07.2017 - 11.2017
- Assisted A&R executives in scouting new artists and coordinating meetings to facilitate talent acquisition
- Managed day-to-day artist tasks, ensuring smooth operations and effective communication
- Schedule studio time for artists to record
- Collaborated on budget planning to support project feasibility and resource allocation
- Assist with Licensing & Sync documents
- Performed administrative tasks for music management
Radio Production Manager
Dash Radio
Hollywood, CA
06.2015 - 03.2017
- Created radio show ideas and conducted interviews with musical artists
- Coordinated schedules and logistics with musical artists to ensure timely production of radio shows.
- Sound Engineer for Radio Shows, produced and edited audio
- Managed social media channels (Facebook, Instagram, Twitter) to enhance audience engagement and promote daily content.
- Organized photo shoots and music videos to visually promote radio shows.
Sales Team Leader
Massage Envy Spa
Tarzana, California
02.2010 - 03.2015
- Led front desk sales team during spa appointments and client check-ins.
- Resolved guest concerns with calm communication and service recovery.
- Processed payments, memberships, and retail transactions at point of sale.
- Conducted regular meetings with team members to review goals and objectives.
- Monitored daily sales activities and provided feedback to team members.
- Developed and implemented strategies to increase sales performance.
- Analyzed sales data and generated reports for management review.
Education
Master of Arts - Psychology
Pepperdine University
Calabasas, CA04-2023
B.A. - Psychology
California State University Northridge (CSUN)
12-2021
Skills
- Productivity: Microsoft Office (Word, PowerPoint, Excel), Google Docs
- Operating systems: Windows, iOS
- Soft Skills: Verbal Communication, Critical Thinking, Excellent Listening and Communication Skills, Leadership Skills, Positive Attitude
- Task delegation
- Case management
- Progress documentation
- Recovery planning
- Client advocacy
- Community referrals
- Treatment coordination
- Care planning
- Conflict resolution
- Active listening
- Teamwork facilitation
- Verbal and written communication skills
- Patient assessments
- Direct sales
- Sales report analysis
HONORS
National Society of Collegiate Scholars 2020 2023, Deans Honor List Fall. 2020, Spr. 2023, CSUN General Education Honors Program Fall 2018, Spr 2019, Fall 2019, Spr 2020
Timeline
Sober Companion/ Consulting
Intent Clinical
03.2022 - Current
Assistant
KidlnaKorner Music Label
07.2017 - 11.2017
Radio Production Manager
Dash Radio
06.2015 - 03.2017
Sales Team Leader
Massage Envy Spa
02.2010 - 03.2015
Master of Arts - Psychology
Pepperdine University
B.A. - Psychology
California State University Northridge (CSUN)