ASHLEY N. SHAW
Brooklyn,NY
Summary
Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.
Overview
13
13
years of professional experience
Work History
Supervisor, Administrative Support
Northwell Health
New York
11.2023 - Current
- Applies strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversees daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increasing team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhancing communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborates with other departments to achieve organizational goals, fostering teamwork across various functions.
- Manages approximately 120 incoming patients, emails and faxes per day
Lead Administrative Support Coordinator
Northwell Health
New York, NY
01.2021 - 11.2023
- Assist vice chair and physician extenders to facilitate the scheduling of all surgical cases and coordination of preoperative care
- Resolve complex non-par requests using tactical and effective communication with non-par carriers to obtain coverage expectations and fee negotiations
- Discuses with patients and their family's pre and post operatively any finical policies, patient responsibilities and concerns
- Communicates with team members for pre-op and post op follow-up for surgical cases
- Responds to written and telephone inquiries from patients and carriers regarding planned surgeries
- Obtain prior authorization for all elective, urgent and surgical admissions
Lead Medical Secretary
Northwell Health
New York, NY
03.2019 - 01.2021
- Procedure scheduler for colonoscopies and endoscopies for Kidney and Liver departments
- Ensures physician productivity by maintaining calendars, scheduling patient appointments, physician consultations; professional meetings, conferences; teleconferences, and travel
- Answering high volume phone calls and directing calls accordingly
- Preparing medical reports and summaries, patient histories, operative notes, manuscripts and correspondence; planning, organizing, coordinating and controlling projects
- Mentoring and training new medical secretaries
Medical Assistant/ Liver Elastography Technician
Northwell Health
New York, NY
08.2016 - 03.2019
- Interviewed patient to obtain medical information and history
- Performed basic nursing duties such as obtaining vital signs
- Performed Liver Elastography procedures on patients with various liver conditions
- Receptionist duties including but not limited to answering phones, copying, faxing, daily appointment confirmations, scheduling, chart preparation, collects, receives, and sorts faxes
Recreation Leader
Atrium Center for Nursing and Rehabilitation
New York, NY
02.2015 - 12.2015
- Advertised the availability of extra-curricular activities in order to engage residents
- Developed recreational programs that are well-suited for residents
- Supervised patient trips with elderly to ensure safety of residents and staff members
- Maintained monthly updates of residents progress with goals assigned by social worker
Patient Care Associate
Mount Sinai Medical Center
New York, NY
03.2014 - 01.2015
- Performed and maintained records of patients vital signs, documenting intake and output and specimen collection
- Worked alongside RN with performing clinical procedures, phlebotomy, EKGs, and catheter insertion
- Assisted patients with activities of daily living such as feeding, bathing, and toileting
- Performed constant observation of patients on special observation status such as safety, elopement, and those at risk for suicide
Office Manager/ Medical Secretary
Intensive Medical P.C.
New York, NY
06.2012 - 03.2014
- Overlooked daily office operations and ensured adequate staffing
- Obtained and reviewed weekly/ monthly billing reports
- Verified insurance, processed referrals, and obtained authorizations for procedures with the knowledge of ICD-9/10 codes and CPT codes via phone and online
- Checked patients in/out, scheduled and confirmed appointments and other receptionist duties
Education
MBA - Health Administration
University of Phoenix
Tempe, AZ07-2025
B.P.S - APPLIED MANAGEMENT- HEALTH ADMINISTRATION
CUNY MEDGAR EVERS COLLEGE
Brooklyn06.2020
A.S. - SCIENCE- COMMUNITY HEALTH
CUNY KINGSBOROUGH COLLEGE
Brooklyn, NY01.2009
Skills
- Training and mentoring
- Administrative support expertise
- Verbal communication
- Works Well Under Pressure
- Customer service skills
- Office administration
Timeline
Supervisor, Administrative Support
Northwell Health
11.2023 - Current
Lead Administrative Support Coordinator
Northwell Health
01.2021 - 11.2023
Lead Medical Secretary
Northwell Health
03.2019 - 01.2021
Medical Assistant/ Liver Elastography Technician
Northwell Health
08.2016 - 03.2019
Recreation Leader
Atrium Center for Nursing and Rehabilitation
02.2015 - 12.2015
Patient Care Associate
Mount Sinai Medical Center
03.2014 - 01.2015
Office Manager/ Medical Secretary
Intensive Medical P.C.
06.2012 - 03.2014
MBA - Health Administration
University of Phoenix
B.P.S - APPLIED MANAGEMENT- HEALTH ADMINISTRATION
CUNY MEDGAR EVERS COLLEGE
A.S. - SCIENCE- COMMUNITY HEALTH
CUNY KINGSBOROUGH COLLEGE