ASHLEY OCONNOR

- Epic experience

- Correct cpt and icd 10 codes within charge correct

-Respond to denials to get them corrected and billed back out

- Follow up with carriers on invoices that have not had a response after 45 days of being billed

- Researched and resolved routine and complex issues.

- Create insurance information within the system

- Keep up to date on policies and procedures

- Work with reimbursement when invoices are denied for cpt and icd 10s

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Maintain high level of confidentiality based on policy and procedures
• Create and update customer accounts
• Process payments
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Resolved customer billing inquiries and other issues efficiently.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Scheduling appointments

• Reviewed and processed data
• Maintained a high level of accuracy and speed
• Learned multiple computer programs
• Kept up to date on policy and procedures

• Identified relevant and high-quality ads for search queries
• Worked daily with confidential client information and systems
• Data entry
• Helped improve customers experience

• Assisted customers in person and over the phone
• Maintain high level of confidentiality based on policy and procedure
• Processed cash and check transactions
• Scheduling
• Work with multiple computer systems