Ashley O'Korie
Madison,MS
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
15
15
years of professional experience
Work History
Scheduler- Work Management
Entergy
01.2020 - Current
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Part-Time Hub Supervisor
UPS
10.2018 - Current
- Improved customer satisfaction by addressing concerns promptly and providing resolutions.
- Managed a team of warehouse personnel, fostering a positive work environment and encouraging professional growth.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Maintained open lines of communication between drivers, dispatchers, warehouse staff members resulting in increased teamwork efficiency.
- Boosted productivity by ensuring timely delivery of packages and optimizing route planning.
Call Center Operations Manager
Alorica
10.2017 - 01.2020
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed daily call center operations, ensuring optimal staffing levels to meet service level objectives.
- Optimized workforce scheduling to ensure adequate coverage during peak hours, reducing wait times for customers.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Customer Contact Representative
Entergy
08.2008 - 10.2017
- Made cold calls to potential customers with information.
- Collaborated with other callers and representatives to complete tasks.
- Provided exceptional service to customers, resulting in positive feedback and repeat business.
- Developed rapport with clients through active listening and empathetic responses, fostering trust and loyalty.
- Addressed escalated customer concerns with diplomacy and tact, working towards mutually beneficial resolutions.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Education
No Degree - Business Administration
Hinds Community College
Raymond, MS2025
High School Diploma -
Yazoo City High School
Yazoo City, MS05.2002
Skills
- Leadership/ Policy and Process
- Critical Thinking
- Computer Skills
- Problem-Solving
- Conflict Resolution
Software
CCS/SAP
Avaya
PeopleSoft Time and Labor
Cisco Finesse
Maximo
Click Generate
Timeline
Scheduler- Work Management
Entergy
01.2020 - Current
Part-Time Hub Supervisor
UPS
10.2018 - Current
Call Center Operations Manager
Alorica
10.2017 - 01.2020
Customer Contact Representative
Entergy
08.2008 - 10.2017
No Degree - Business Administration
Hinds Community College
High School Diploma -
Yazoo City High School