Ashley Olender
West Allis
Summary
Dedicated healthcare professional with experience in patient support, account management, and leadership roles. Skilled in collaborating with healthcare teams, verifying insurance coverage, coordinating medical equipment needs, and providing exceptional customer service. Strong communication, and problem-solving abilities. Proficient in Microsoft Office and data entry, with a passion for helping patients maintain their quality of life and continuing to grow within the healthcare industry.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Liaison - Operations Specialist
AdaptHealth
New Berlin, WI
02.2022 - Current
*Coordinate DME orders for patients receiving home healthcare and hospice services.
*Verify insurance coverage and obtain required documentation to support authorization approvals.
*Collaborate with physicians, nurses, case managers, and healthcare facilities to ensure timely equipment delivery.
*Educate patients and family members regarding prescribed medical equipment, usage, and insurance coverage.
*Troubleshoot oxygen and DME-related issues and coordinate technician support when needed.
*Manage multiple accounts while maintaining accurate records and compliance with company and healthcare regulations.
Restoration Supervisor
BELFOR Property Restoration
New Berlin, WI
02.2017 - 02.2022
*Mitigated residential and commercial restoration projects following water, fire, and environmental damage.
*Coordinated with insurance adjusters and clients throughout the claims process.
*Responded to emergency service calls and performed restoration and mitigation activities.
Restoration Technician
Paul Davis Restoration
Milwaukee, WI
02.2012 - 02.2017
*Mitigated residential and commercial restoration projects following water, fire, and environmental damage.
*Coordinated with insurance adjusters and clients throughout the claims process.
*Responded to emergency service calls and performed restoration and mitigation activities
Education
High School Diploma -
West Allis Central High School
West Allis04-2009
Skills
- Account Management
- Insurance Verifications
- Scheduling and Coordination
- Patient Advocacy
- Provider Relations
- Documentation and Data Entry
- Problem Resolution
- HIPAA Compliance
Certification
- OSHA 10, 30, and Hazmat 40
- IICRC - Water Damage Restoration
- IICRC - Trauma and Crime Scene
- ANSI/CSA MEWP Operator
- 8-hour Lead Safe Renovation
Timeline
Account Liaison - Operations Specialist
AdaptHealth
02.2022 - Current
Restoration Supervisor
BELFOR Property Restoration
02.2017 - 02.2022
Restoration Technician
Paul Davis Restoration
02.2012 - 02.2017
High School Diploma -
West Allis Central High School