Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shavon Jones

Granbury,TX

Summary

Diligent Leader with strong background in fostering client relationships and coordinating account activities. Proven ability to streamline processes and enhance client satisfaction through effective communication and problem-solving. Demonstrated proficiency in managing multiple accounts and collaborating with cross-functional teams to achieve goals.

Overview

13
13
years of professional experience

Work History

Account Liaison

DST Systems
11.2022 - 06.2025
  • Coordinated communication between clients and internal teams to enhance service delivery
  • Managed client accounts, ensuring timely resolution of inquiries and issues
  • Developed and maintained strong relationships with key stakeholders to drive customer satisfaction
  • Assisted in implementing process improvements to streamline account management workflows
  • Facilitated regular meetings with clients to discuss performance metrics and service updates
  • Collaborated with cross-functional teams to align strategies for client retention and growth
  • Acted as a liaison between clients and internal departments to facilitate clear communication and timely issue resolution.
  • Conducted regular client meetings to review accounts and ensure ongoing satisfaction.
  • Contributed to team objectives in fast-paced environment.

Customer Service Supervisor

Home Depot
04.2012 - 08.2020
  • Supervised daily operations of customer service team to ensure high-quality support delivery.
  • Trained and mentored team members on best practices for customer interaction and issue resolution.
  • Implemented process improvements that enhanced overall efficiency and reduced response times.
  • Analyzed customer feedback to identify trends and develop strategies for service enhancement.
  • Coordinated scheduling and workload distribution to optimize team performance during peak periods.
  • Resolved escalated customer complaints, ensuring satisfaction while maintaining company policies.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Accounts Payable Clerk

G-Force
02.2016 - 03.2020
  • Processed and verified vendor invoices for accuracy and compliance with company policies.
  • Managed payment schedules to ensure timely disbursement of funds, maintaining positive vendor relationships.
  • Reconciled discrepancies between accounts payable records and vendor statements, ensuring data integrity.
  • Implemented automated invoice processing system, increasing efficiency and reducing manual errors.
  • Monitored cash flow forecasts related to payables, providing insights for strategic financial planning.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained good working relationships with vendors and resolved disputes.
  • Developed and implemented review workflows to enhance efficiency and accuracy in documentation.
  • Coordinated review processes, ensuring alignment with quality standards and regulatory requirements.
  • Oversaw the scheduling of reviews, prioritizing tasks to meet deadlines effectively.
  • Coordinated equipment procurement processes to ensure timely availability of resources for operations.
  • Managed inventory systems, optimizing stock levels and reducing downtime through efficient tracking methods.
  • Streamlined equipment allocation processes for improved project completion rates.

Education

No Degree - Psycology/Basics

Weatherford College
Weatherford, TX
11.2003

Skills

  • Project tracking
  • Product knowledge
  • Sales expertise
  • Account management
  • Account servicing
  • Problem-solving abilities
  • Adaptability and flexibility

Timeline

Account Liaison

DST Systems
11.2022 - 06.2025

Accounts Payable Clerk

G-Force
02.2016 - 03.2020

Customer Service Supervisor

Home Depot
04.2012 - 08.2020

No Degree - Psycology/Basics

Weatherford College

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