Shaun Francik
Waterloo,IA
Summary
Accomplished Account Liaison with a proven track record at Integrated DNA Technologies, adept in corporate relationship development and leveraging Salesforce expertise. Excelled in enhancing customer satisfaction and sales through strategic negotiations and effective communication. Skilled in monthly reporting coordination and fostering team efficiency, demonstrating significant achievements in quality control and training.
Also skilled in many aspects of manual labor from lifting and working in a stressful environment to operating heavy machinery.
Overview
11
11
years of professional experience
Work History
Account Liaison
Integrated DNA Technologies
01.2022 - 05.2024
- Developed and deepened customer relationships to drive satisfaction and sales.
- Negotiated and finalized contracts with new and existing customers.
- Processed orders and quotes for high value customers
- Initiated and followed through to resolution with customer complaints and the resulting impacts on products
- Weekly meetings with customers to go over orders in progress, keep communication open.
Quality Control Chemist
Cambrex Pharmaceuticals
09.2020 - 01.2022
- Collaborated with laboratory technicians, production personnel and customers to improve product quality and functionality.
- Performed preventive maintenance and calibrated equipment to keep laboratory in compliance with industry standards.
- Performed standard and proprietary physical testing and chemical analysis of raw chemical materials and finished products.
- Processed, compiled data, and input information from quality tests into forms for company use
Team Lead HPLC
Integrated DNA Technologies
05.2016 - 09.2020
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Ran machines to purify product and continue moving it through the production process
Inbound Warehouse Worker
Target Distribution
08.2015 - 05.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 60 pounds.
- Ran heavy equipment to move products from trucks into the warehouse.
- Kept lines moving so that we could keep our production numbers up
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Training Lead Technician
Biolife Plasma Services
08.2013 - 08.2015
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Evaluated training needs to improve training quality.
- Lead special seminars for different types of employees.
- Kept track of trainees and trainers for my shift to make sure training was done timely and accurately.
- Continued to run a section in the plasma center while working with trainers and trainees
Education
Bachelor of Science - Biology
Iowa State University
Ames, IA05-2013
High School Diploma -
Cedar Falls High School
Cedar Falls05-2008
Skills
- Monthly reporting coordination
- Project tracking
- Account evaluation skills
- Corporate relationship development
- Salesforce experience
- Experience with Microsoft Office (Excel, Word, Powerpoint)
- Customer communication
Timeline
Account Liaison
Integrated DNA Technologies
01.2022 - 05.2024
Quality Control Chemist
Cambrex Pharmaceuticals
09.2020 - 01.2022
Team Lead HPLC
Integrated DNA Technologies
05.2016 - 09.2020
Inbound Warehouse Worker
Target Distribution
08.2015 - 05.2016
Training Lead Technician
Biolife Plasma Services
08.2013 - 08.2015
Bachelor of Science - Biology
Iowa State University
High School Diploma -
Cedar Falls High School
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