Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Smith

El Paso

Summary

Dynamic professional with a proven track record at UPS and Alert Recovery, excelling in account management and fostering teamwork. Mastered shipping operations and corporate relationship development, achieving significant improvements in client satisfaction and operational efficiency. Known for exceptional communication skills and the ability to negotiate win-win outcomes, consistently enhancing client relationships and team cohesion.

Overview

15
15
years of professional experience

Work History

Preloader

UPS
06.2024 - Current
  • Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
  • Implemented time management techniques to balance competing priorities during fast-paced shifts.
  • Collaborated with team members to maintain a clean, organized workspace for efficient operations.
  • Maintained up-to-date knowledge of company policies, procedures, and industry best practices for optimal job performance.
  • Fostered teamwork among preloaders through open communication channels, resulting in a more cohesive work environment.
  • Contributed to a positive work environment by proactively assisting colleagues during high-volume periods.

Account Liaison

Alert Recovery
04.2010 - 12.2024
  • Negotiated contracts with clients, achieving win-win outcomes by understanding both party''s objectives.
  • Analyzed customer data to identify trends in account performance, informing targeted action plans for improvements.
  • Enhanced client relationships by consistently providing exceptional service and support.
  • Conducted regular client meetings to review accounts and ensure ongoing satisfaction.
  • Produced weekly performance reports to inform decision making.
  • Collaborated with cross-functional teams to resolve complex client issues promptly.
  • Assisted in the onboarding of new clients, facilitating smooth transitions and building strong foundations for future growth.
  • Tailored communications materials based on specific requirements of each client relationship.
  • Built relationships with customers and community to promote long term business growth.
  • Acted as a liaison between clients and internal departments to facilitate clear communication and timely issue resolution.

Education

Associate of Applied Science - Business

U of A Pulaski Tech
Little Rock, AR
01-2026

Skills

  • Shipping and receiving
  • Deadline adherence
  • Package handling
  • Warehouse navigation
  • Account management
  • Data interpretation
  • Corporate relationship development
  • Monthly reporting coordination
  • Account evaluation skills
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Relationship building

Timeline

Preloader

UPS
06.2024 - Current

Account Liaison

Alert Recovery
04.2010 - 12.2024

Associate of Applied Science - Business

U of A Pulaski Tech

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Jessica Smith