ASHLEY OLIVER
Wesley Chapel,FL
Summary
Dedicated to providing optimum service in healthcare with 13 years of experience and expertise in insurance implementations. Registered Health Information Administrator for the past 10 years, well-equipped to bridge the gap between healthcare and insurance. Excellent team building skills in a goal-oriented environment. Ambitious and enthusiastic individual with strong analytical and problem-solving abilities. Known for delivering exceptional customer service, thrives in fast-paced environments, and can work effectively both independently and as part of a team.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Implementation Leader III
MetLife
07.2014 - Current
- Executed installation of insurance coverage for group benefits
- Ensured proper handling of day to day procedures by colleagues
- Contributes to the successful execution of the implementation project team
- Coordinated responses to client service requests and facilitated installation and conversion process
- Contributed to sales presentations and offered expertise in plan design and administrative services
- Finalized plan designs and effectively communicated them to the implementation team
- Identifies implementation-related problems and resolves them
- Reviewed and executed legal documents while preparing and finalizing implementation case essentials
- Facilitated smooth transition of cases to the relevant administration team after successful implementation
- Conduct weekly or periodic status meetings to review progress and resolve issues with diverse parties.
- Contributed to the ongoing enhancement of projects
- Traveled to New York, collaborating with clients on strategies to optimize business operations for increased sales
- Spearheaded training across various entities of the business, such as Professional Employer Organizations, Associations, and Third-Party Administrators, to successfully implement new business cases and conduct comprehensive onboarding sessions for incoming employees
- Updated and maintained work process for implementation of work instructions
- Consistently achieved over a 95% accuracy rate for new business installations
- Developed and implemented strategic business plans at an organizational level
- Coordinated internal and external implementation calls to discuss timelines and produced project plan
- Ensured licensing and appointment of Brokers with MetLife for facilitating Commissions.
- Updated and revised Policies/Certificates for Basic Life, Supplemental Life, Dental, Vision.
EHR Assistant/Billing Systems Support
Women’s Care Florida/PBS
03.2008 - 07.2014
- Indexed medical records into the Misys EHR for several doctor offices within the company
- Oversee two co-workers while supervisor was on Go-Live for Misys EHR implementation
- Commute to doctor offices to help implement the EHR in their facility
- Assist with the revision on steps for processing the medical records
- Trained clinical staff on scanning, indexing and how to use Misys EHR
- Used Mas 90 accounting software for the processing of refund checks
- Provide support for clinical staff when implementing eClinicalWorks EHR and Practice Management
- Reconcile labs for through the eClinicalWorks interface
- Contributes to optimizing customer satisfaction and the continuity and effective operation of the practice
- Log calls through the Allscripts Portal for the Misys EHR and eClinicalWorks issues
- Make sure data is structured for the allergies in the eClinicalWorks patient’s chart
- Merge duplicate accounts in eClinicalWorks during implementations
- Maintains strict confidentiality in all communications and interactions.
Health Information Specialist
North Florida Women’s Care OB/GYN
06.2007 - 03.2008
- Complied with HIPPA laws for the confidentiality of patient information
- Inserted dictations into the patient’s chart
- Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
- Developed strong relationships with healthcare providers, fostering effective communication channels to address any concerns related to patient data management or documentation practices.
- Organized educational seminars for healthcare providers on proper documentation techniques, leading to more accurate reimbursement claims submissions.
Education
Bachelor of Science - Health Information Management
Florida Agricultural And Mechanical University
Tallahassee, FL08.2007
Skills
- Ability to plan organize and supervise
- Software proficiency in Microsoft Office, Word, Excel, and PowerPoint
- Experience in eClinicalWorks EHR and Practice Management systems
- Strong analytical time management and decision-making skills
- HIPPA compliant knowledge
- EMR experience
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Data Migration
- Software Implementation
- Business Analysis
Certification
04/2013-Registered Health Information Administrator (AHIMA)
References Available
Yes
Timeline
Implementation Leader III
MetLife
07.2014 - Current
EHR Assistant/Billing Systems Support
Women’s Care Florida/PBS
03.2008 - 07.2014
Health Information Specialist
North Florida Women’s Care OB/GYN
06.2007 - 03.2008
Bachelor of Science - Health Information Management
Florida Agricultural And Mechanical University