Ashley Olson
Brainerd,MN
Summary
Knowledgeable and dedicated customer service associate with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with passion for business and workplace environment improvement. Quick to learn and understand new skills. Very dedicated and committed. Exceeded expectations and given promotions very early on in majority of previous jobs.
Overview
2
2
years of professional experience
Work History
Customer Experience Coordinator
TJ Maxx, TJX Companies
Baxter , MN
09.2021 - Current
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Helped customers understand return policies and processed items.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Managed the break schedule for all front end associates and answered any questions they may have.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Cashier
HyVee Foods
Maple Grove, MN
11.2019 - 04.2020
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
Dietary Aide/Activities Assistant
Lewis & Clark Gardens Nursing Home
St. Charles, MO
05.2016 - 10.2016
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated a variety of fun and safe activities for the residents daily.
Delivery Driver
Pizza Hut
Yulee, FL
09.2015 - 05.2016
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
Education
No Degree - General Studies
Central Lakes College
Brainerd, MNHigh School Diploma -
Brainerd High School
Brainerd, MN06.2014
Skills
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- High-Volume Environments
- Data Entry and Maintenance
- Employee Coaching and Motivation
- Customer Service
Timeline
Customer Experience Coordinator
TJ Maxx, TJX Companies
09.2021 - Current
Customer Service Cashier
HyVee Foods
11.2019 - 04.2020
Dietary Aide/Activities Assistant
Lewis & Clark Gardens Nursing Home
05.2016 - 10.2016
Delivery Driver
Pizza Hut
09.2015 - 05.2016
No Degree - General Studies
Central Lakes College
High School Diploma -
Brainerd High School
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