Stephanie Palmer
Memphis,TN
Summary
Developed and executed problem-solving approaches to maintain high standards of customer service while navigating healthcare program regulations and technology.
Overview
19
19
years of professional experience
Work History
Customer Experience Coordinator
Menspro Health
Memphis, TN
10.2021 - 11.2025
- Assisted patients with warmth, professionalism, and efficiency.
- Managed the complete check-in and check-out process while ensuring accuracy in documentation and payment.
- Maintained clinic flow and coordinate patient movement between rooms.
- Served as the in-room connection between the patient, clinic manager, and remote coordinator.
- Facilitated communication and assist the coordinator during treatment discussions.
- Ensured patients understand next steps clearly and feel comfortable throughout the process.
Customer Service Representative
Sysco
Memphis, TN
03.2017 - 06.2021
- Answered all incoming concerns/needs from all customers
- Key pick-up request, Handle transportation/routing on delivery questions
- Processed will-call orders
- Provided customers with invoice copies.
- Processed credits
- Maintained Call list
- Monitored orders before the cut-off
Client Service Representative
Indotronix International Corporation
Remote
10.2014 - 01.2017
- Screened incoming or outgoing client requests and verifies all necessary legal documentation that accompanies the client signed documents
- Scrutinized information contained in all types of transfer forms and letters of authorization
- Maintained detailed records/notes to ensure all client requests are completed within regulated time allotment
- Reconciled client accounts accurately
- Effectively created and distributes client correspondence
- Assists management to improve department productivity through participation in unit meetings, ongoing training and self-development
- Answers mail, phone calls and email inquiries with exemplary Service 1st professionalism
- Performs general clerical activities, including faxing, copying and filing
Utilization Review Customer Service Representative
Sedgwick
Memphis Tn
05.2007 - 08.2013
- To assist in evaluating the medical necessity, appropriateness and efficiency of the health care services and procedures
- Assist with utilization management quality assurance initiatives through participation in on-line log and/or case staffing with supervisor
- Position is to answer phones for the utilization review department
- Perform other duties as assigned
- Support the organization's quality program(s)
- When applicable and appropriate, consideration will be given to reasonable accommodations
- Management retains the discretion to add or to change the duties of the position at any time
Education
High School Diploma -
Trezevant High School
Memphis, TN05.2003
Skills
- Customer service
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
- Excellent communication
- Computer skills
- Understanding customer needs
- Shipping and receiving
- Adaptability and flexibility
- Verbal and written communication
- Teamwork skills
- Customer relations
- Microsoft office
- Call center experience
- Data entry
- Conflict resolution
- Issue and complaint resolution
- De-escalation techniques
- Quality assurance
- Customer data confidentiality
Timeline
Customer Experience Coordinator
Menspro Health
10.2021 - 11.2025
Customer Service Representative
Sysco
03.2017 - 06.2021
Client Service Representative
Indotronix International Corporation
10.2014 - 01.2017
Utilization Review Customer Service Representative
Sedgwick
05.2007 - 08.2013
High School Diploma -
Trezevant High School