Ashley Olson
Glenwood,MN
Summary
Results-driven professional with years of experience in operations, customer service, and retail management. Skilled in analyzing data, improving workflows, and supporting client success. Proven ability to lead teams, resolve issues, and deliver measurable business results.
Overview
2027
2027
years of professional experience
Work History
Store Manager
Gliks
Detroit Lakes, Minnesota
11.2025 - 09.2026
- Implemented successful business strategies to increase revenue and target new markets.
- Achieved quarterly sales growth compared to prior year, resulting in bonuses.
- Managed daily retail operations for the Gliks store floor and fitting rooms.
- Trained staff on customer service, product knowledge, and store procedures to enhance customer experience and operational efficiency.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Prepared monthly and weekly sales and expense reports to track performance and inform strategic decisions.
- Monitored inventory levels and coordinated stock replenishment with Gliks merchandise teams.
- Resolved customer concerns and handled service issues on the sales floor.
- Recruited, trained and supervised new employees.
Operations Analyst
American Solutions for Business
Glenwood, Minnesota
03.2016 - 10.2024
- Analyzed operational data to identify efficiency improvements.
- Coordinated cross-departmental projects, improving workflow efficiency.
- Implemented process changes to enhance service delivery standards.
- Conducted data analysis for customer reports, enhancing strategic decision-making through validation of findings.
- Analyzed performances/data to identify opportunities for streamlining processes through automation.
- Assisted in ERP system implementation, training employees to enhance onboarding efficiency.
- Developed reports using internal systems for decision-making support.
- Tested upgraded software with developers, identifying bugs and submitting enhancement requests to improve functionality.
- Trained clients nationwide on ERP and APS systems, adapting methods for diverse learning styles.
- Provided technical support for ERP systems, minimizing downtime through innovative troubleshooting solutions.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Ensured accuracy in new item/customer setups, resolving discrepancies with meticulous attention.
- Created detailed documentation outlining procedures for all operations-related activities.
- Conducted variance analysis to identify discrepancies, recommending corrective actions to address issues.
Waitress/Bartender
Duffy's
Glenwood, MN
08.2013 - 06.2016
- Processed food and beverage orders accurately using POS systems, contributing to efficient service.\
- Upsold menu items, increasing average ticket sales through effective customer engagement.
- Ensured compliance with food safety regulations to uphold a high-quality dining experience.
- Ensured cleanliness of tables and dining areas, fostering positive dining experiences for guests.
- Collaborated with kitchen staff for timely meal preparation and service delivery.
- Managed cash register operations, processing payments securely and efficiently.
- Addressed customer concerns quickly
- Built rapport with regular customers through friendly interactions, enhancing customer loyalty.
Account Manager & PPE Team Member
American Solutions for Business
Glenwood, MN
- Developed tailored presentations that increased client engagement and drove order conversions.
- Streamlined billing processes to align with client requirements, effectively resolving discrepancies.
- Prepared competitive bids for sales representatives, securing contracts and driving revenue growth.
- Onboarding multiple clients annually, guiding sales representatives through setup processes.
- Tracked orders from production to delivery using management systems, ensuring on-time fulfillment.
- Managed inventory levels to maintain availability of essential supplies and coordinate with vendors.
- Supported warehouse operations during peak periods, preparing orders for timely shipments.
- Analyzed performance indicators to identify strategies that aligned with customer needs.
Customer Service Representative
American Solutions for Business
Glenwood, MN
- Resolved customer complaints through strong communication and problem-solving skills.
- Built relationships with customers by providing personalized assistance and support.
- Processed orders via PeopleSoft ERP for multiple sales hubs, enhancing order entry efficiency and supporting onboarding with accurate documentation.
- Coordinated with vendors to ensure on-time delivery and maintained consistent order follow-up under pressure.
- Matched vendor invoices to orders, strengthening relationships with internal and external stakeholders.
- Managed customer accounts by updating information in the database systematically.
- Collaborated with shipping departments to facilitate timely order fulfillment.
- Delivered regular reports, including daily action summaries and commission summaries, enhancing team alignment through effective communication.
Education
Accounting
Alexandria Technical College
Alexandria, MNHigh School Diploma -
Minnewaska Area High School
Glenwood MNSkills
- Operational Excellence: Led ERP system implantation, training numerous of employees and streamlining onboarding processes to enhance efficiency
- Client Success: Onboarded multiple clients annually, creating tailored presentations that boosted order conversions and strengthened client relationships
- Data-Driven Impact: Developed custom reports (eg, sales vs projection, commission summaries) to inform strategic decisions, improving business outcomes
- Adaptability: Supported warehouse operations during high-volume periods, ensuring on-time delivery for critical customer deadlines
- Community Impact: Delivered meals weekly through Meals on Wheels and packaged meals for United Way, Supporting food security and community welfare
Core Competencies
- Data Analysis and Reporting
- Quick Learning and Problem Resolution
- Process Improvement
- Technical Support
- Time Management
- Multitasking Skills
- Critical Thinking
- Strategic Planning
- Organizational Skills
- Microsoft Excel Proficiency
- Market Research
Timeline
Store Manager
Gliks
11.2025 - 09.2026
Operations Analyst
American Solutions for Business
03.2016 - 10.2024
Waitress/Bartender
Duffy's
08.2013 - 06.2016
Account Manager & PPE Team Member
American Solutions for Business
Customer Service Representative
American Solutions for Business
Accounting
Alexandria Technical College
High School Diploma -
Minnewaska Area High School