Hospital Unit Coordinator/Certified Nursing Assistant
Kadlec Regional Medical Center
04.2009 - Current
- Streamlined patient admissions by efficiently managing and organizing medical records.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Prioritized safe care for patients, staff and visitors.
- Responded to patient call lights to expedite appropriate follow-through.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.