Ashley Ortiz
North Bergen,NJ
Summary
Dedicated hospitality and customer service professional with extensive experience in fast-paced environments. Possesses strong communication skills, a quick learning ability, and adaptability, with a personable approach to customer interactions. Seeking a challenging role that promotes personal and professional growth, offers work-life balance, and allows for continuous improvement.
Overview
7
7
years of professional experience
Work History
Membership Concierge
Lifetime Fitness
07.2022 - Current
- Provide excellent customer service by greeting members and guests, ensuring a welcoming atmosphere.
- Handle membership sign-ups and renewals, contributing to a positive onboarding experience.
- Conduct gym tours, effectively showcasing facilities and amenities to prospective members.
- Manage phone inquiries and resolve member questions or concerns promptly.
- Collaborate with team members to maintain a smooth and efficient front desk operation.
Front Desk Associate
Equinox Fitness
11.2019 - 07.2022
- Greeted visitors and ensured a welcoming environment, enhancing member satisfaction.
- Maintained cleanliness and organization of the front desk and lobby areas.
- Handled phone inquiries and provided accurate information to guests and members.
- Efficiently checked in guests, ensuring a smooth and quick entry process.
Caterer
Amerivents
08.2018 - 01.2019
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Served food and beverages to guests with professionalism and attention to detail.
Usher
Radio City Music Hall
11.2017 - 01.2019
- Greeted patrons with enthusiasm, ensuring a positive experience from arrival to departure.
- Scanned tickets efficiently, facilitating smooth entry for guests.
- Provided knowledgeable service, offering directions and assistance as needed.
Education
Associate of Arts - Acting
American Musical And Dramatic Academy
New York, NY06.2017
High School Diploma -
North Bergen High School
North Bergen06.2015
Skills
- Communication: Excellent verbal and written communication skills, fluent in Spanish
- Technical Skills: Proficient in photography; typing speed of 65 words per minute
- Adaptability: Quick learner with the ability to adapt to new environments and challenges
- Customer Service: Strong background in hospitality and customer service roles
Timeline
Membership Concierge
Lifetime Fitness
07.2022 - Current
Front Desk Associate
Equinox Fitness
11.2019 - 07.2022
Caterer
Amerivents
08.2018 - 01.2019
Usher
Radio City Music Hall
11.2017 - 01.2019
Associate of Arts - Acting
American Musical And Dramatic Academy
High School Diploma -
North Bergen High School
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