Jacquelyn Zavala
Massage Envy
Bridgeview,IL
11
years of professional experience
Dynamic professional with extensive experience in customer service and guest relations. Bilingual in English and Spanish, I excel in effective problem-solving and communication, enhancing member satisfaction and retention. Proven ability to train staff and streamline operations, ensuring a welcoming environment, and a seamless experience for all clients.
Work History
Membership Concierge
3 Years 11 Months- Greeted members, answered inquiries, and resolved front-desk issues with professionalism and accuracy.
- Coordinated guest services, facility access, and appointment scheduling to support daily club flow.
- Assisted members with class registrations, program information, and service requests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Lead Wellness Advisor
10 Years 11 Months- Guided guests through wellness consultations, matching services and memberships to individual needs.
- Trained front desk staff on scheduling, membership sales, and guest experience standards.
- Managed appointment booking, confirmations, and schedule adjustments with accuracy and urgency.
- Resolved member concerns professionally, supporting retention and service recovery.
Flight Attendant
7 Months- Ensured cabin compliance with FAA regulations and safety procedures throughout all flight phases.
- Delivered attentive customer service while resolving passenger concerns with professionalism and efficiency.
- Coordinated boarding, seating, and carry-on stowage to maintain smooth departure operations.
- Communicated flight updates, service needs, and safety information clearly with flight deck and crew.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Flight Attendant
9 Months- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Delivered attentive customer service while resolving passenger concerns with professionalism and efficiency.
Education
High School Diploma
Skills
Family & Team Support
Excellent Guest Relations
Learning Skills Development
Bilingual- English & Spanish
Customer service & strong work ethic
Effective problem solving
Exceptional communication
Telephone etiquette
Proactive attitude
Extracurricular
2022 Argo Poms Sailorette
Timeline
Membership Concierge
Lifetime Fitness Athletic
11.2022 - CurrentRead More
Flight Attendant
Southwest Airlines
05.2022 - 12.2022Read More
Flight Attendant
Air Wisconsin Airlines Corporation
07.2021 - 04.2022Read More
Lead Wellness Advisor
Massage Envy
11.2015 - CurrentRead More
Argo Community High School
High School Diploma
Read More