Versatile Banquet Captain with many years of hospitality experience. Proven success providing high-quality customer service in fast-paced, high-stress environments.
Hi, I’m
Ashley Ortiz
New Haven,CT
Summary
Overview
8
years of professional experience
Work History
The Study At YaleNew Haven, CT
Banquet Captain
01.2017 - 03.2020
Job overview
- Maintained contact with kitchen/serving staff, and customers to make sure events run smoothly.
- Complete billing and nightly reports for every event.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Communicate with catering department about event changes and implemented requested adjustments.
The Study At YaleNew Haven, CT
Banquet Server
05.2012 - 12.2016
Job overview
- Set up and break down formal/informal events for up to 200 guests.
- Work with banquet captain and kitchen staff to coordinate and collect food and drink orders.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Maintain positive attitude and great customer service in high stress situations.
Yale UniversityNew Haven, CT
Banquet Server
01.2014 - 12.2014
Job overview
- Set up and break down events including: banquet props, buffets, table linen, silverware and glassware.
- Serve events up to 1500 guests.
- Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
Education
Hamden High School
Diploma
2007
University Overview
Skills
- Leadership Experience
- Food Safety Standards
- Team Player
- Strong Work Ethic
Timeline
Banquet Captain
The Study At Yale
01.2017 - 03.2020
Banquet Server
Yale University
01.2014 - 12.2014
Banquet Server
The Study At Yale
05.2012 - 12.2016
Hamden High School
Diploma
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