Ashley Ortiz
Denton,TX
Summary
Dynamic and self-motivated individual with a proven track record of quickly adapting to new challenges and environments. Possesses strong leadership skills and a reliable work ethic.
Overview
4
4
years of professional experience
Work History
Assistant Community Manager
Greystar – Elan Denton
Denton, TX
03.2025 - Current
- Oversaw conversion process to essential housing, successfully finalizing transition two months in advance.
- Delivered targeted training on LIHTC, HOTMA, and essential housing lease-up procedures to enhance staff proficiency at sister properties.
- Coordinated responses to compliance questions across sister sites, reinforcing uniformity with HUD, LIHTC, and PFC regulations.
- Collaborated with regional compliance to recommend tools and trackers that enhanced file management and audit preparation efficiency.
- Oversaw annual and interim recertification processes, verifying income and asset information for compliance. Managed the generation of notices to ensure timely communication. Maintained audit-ready files to uphold organizational standards.
- Oversaw rent collection and financial reporting to align with property goals. Directed month-end closing processes to maintain operational efficiency. Guided the transition of property management to ensure compliance with Section 8 and HAP contracts.
- Collaborated with management and maintenance teams to maintain high occupancy standards and effectively address resident concerns. Oversaw coordination of housing inspections conducted by housing authority.
Assistant Manager
Related Companies
Fort Worth, TX
08.2024 - Current
- -Manage day-to-day operations for a tax credit Section 8 property, ensuring compliance with HUD and LIHTC regulations.
- -Conduct annual resident recertifications and facilitate timely submissions to maintain program compliance.
- -Oversee rent collection, process payments, and manage accounts to meet monthly financial goals.
- -Notify residents of rent changes and conduct interviews with a focus on excellent customer service.
- -Prepare and organize detailed files for audits, ensuring all paperwork meets regulatory standards.
- -Collaborate with the property manager and maintenance staff to resolve resident issues promptly and maintain high occupancy levels.
- -Assist in closing out monthly reports and performing financial reconciliations.
Assistant Manager
Accolade Property Management
Denton, TX
02.2024 - 07.2024
- -Tenant Relations: Be a friendly and timely contact for tenants, addressing their needs and keeping positive relationships.
- -Assist Leasing: Support leasing activities, ensure applicants correctly complete application and tax credit portion of application. Collect app fees and deposits. From showing units to preparing lease agreements.
- -Manage rent collection.
- -Support Marketing: Aid in marketing efforts to attract new tenants, like creating ads using Canva and managing listings.
- -Handle Admin: Keep records, schedule tasks, and prepare reports, Verify all notices and letters to be correct and to be sent out in a timely manner.
- Keeping track of documents needed from residents to bring to their appointments to complete their annual recertification.
- -Ensure Compliance: Make sure the property follows N credit regulations and verify all applications are correct and sent to compliance for approval. Ensure all files are properly put together.
Assistant Manager
Ram Partners LLC
Dallas, TX
09.2023 - 02.2024
- -Tenant Relations: Be a friendly and timely contact for tenants, addressing their needs and keeping positive relationships.
- -Assist Leasing: Support leasing activities, from showing units to preparing lease agreements.
- -Manage rent collection, knock on doors and Hand deliver notices.
- -Support Marketing: Aid in marketing efforts to attract new tenants, like creating ads and managing listings.
- -Handle Admin: Keep records, schedule tasks, and prepare reports to keep things organized.
Assistant Manager-Property Manager
Class A Management
Farmers Branch, TX
07.2022 - 09.2023
- -Promoted from leasing role to property manager in under a year, showcasing quick learning ability and leadership qualities.
- -Successfully managed property operations remotely, demonstrating effective communication and organizational skills.
- -Handpicked to address delinquency issues and lead leasing efforts for an additional property, highlighting trustworthiness and expertise in improving property performance.
Skills
- Bilingual-Spanish and English (Fluent)
Timeline
Assistant Community Manager
Greystar – Elan Denton
03.2025 - Current
Assistant Manager
Related Companies
08.2024 - Current
Assistant Manager
Accolade Property Management
02.2024 - 07.2024
Assistant Manager
Ram Partners LLC
09.2023 - 02.2024
Assistant Manager-Property Manager
Class A Management
07.2022 - 09.2023