Rubina Ceja Torres
Baytown,TX
Summary
Community management professional with strong background in resident relations and property oversight. Consistently improves community satisfaction and operational efficiency. Reliable team player with proven ability to adapt to evolving challenges and coordinate events effectively.
Overview
9
9
years of professional experience
Work History
Assistant Community Manager
Stone Brook Apartments
02.2024 - Current
- Coordinated resident communications to enhance community engagement and satisfaction.
- Assisted in managing property operations, ensuring compliance with company policies and procedures.
- Developed and maintained positive relationships with residents, addressing concerns promptly and effectively.
- Implemented community events that fostered resident interaction and strengthened neighborhood bonds.
- Supported budget management activities, tracking expenses to align with financial goals.
- Collaborated with vendors for maintenance services, ensuring timely completion of work orders.
- Utilized property management software to streamline administrative tasks and improve operational efficiency.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Received and processed resident payments, and updated system accounts with latest information.
- Met with residents to gather information and develop effective solutions.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
Leasing Consultant
The Preserve at Baytown
11.2023 - 01.2024
- Facilitated property tours, showcasing amenities and features to prospective tenants.
- Managed leasing paperwork and ensured compliance with company policies and regulations.
- Developed and maintained strong relationships with tenants, addressing concerns promptly.
- Collaborated with marketing team to create targeted campaigns for property promotions.
- Oversaw tenant move-in/move-out procedures, ensuring smooth transitions and high satisfaction levels.
- Trained new leasing associates on best practices and customer service standards.
- Conducted market research to analyze competitive rental rates and adjust pricing strategies accordingly.
- Verified tenant incomes and other information before accepting lease applications.
- Greeted clients, showed apartments, and prepared leases.
Leasing Consultant
Ravella at EastPoint
05.2018 - 08.2020
- In charge of preparing all morning reports for daily activities
- Conduct tours of available units to potential residents
- Follow up with prospective residents
- Assist management in renewals and rent collections
- Process applications and log in daily updates
Assistant Manager
Tranquility Bay Townhomes
05.2016 - 04.2018
- Prepared all files for our compliance department to be reviewed
- Delegated work to our leasing agent as well as maintenance staff
- Aided in resident relations and retention
- Held open houses when needed as well as resident activities
- Ensured all renewals and recertification's were completed on time
- Responsible for collecting appropriate rents
Education
Highschool Diploma -
Ross S Sterling
Baytown, TX06-2011
Skills
- Prepared monthly and weekly reports for our superintendent on Occupancy/Delinquency
- Filled and submitted dead files for collections
- Adherence to high customer service standard
- Bilingual in English and Spanish
- Attention to detail
- Team Building
- Knowledgeable in fair housing and tax credit practices
- Experienced with all blue moon forms
Accomplishments
"I'm honored to have been nominated for the 2025 HAA Honors Award for Assistant of the Year."
Languages
English
Spanish
Timeline
Assistant Community Manager
Stone Brook Apartments
02.2024 - Current
Leasing Consultant
The Preserve at Baytown
11.2023 - 01.2024
Leasing Consultant
Ravella at EastPoint
05.2018 - 08.2020
Assistant Manager
Tranquility Bay Townhomes
05.2016 - 04.2018
Highschool Diploma -
Ross S Sterling
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