Nichole Elliott

Managed lease administration processes and ensured full compliance with company policies, regulations, and Fair Housing standards.

• Prepared monthly financial and operational reports, including occupancy tracking, rent collection summaries, and budget performance.
• Processed rental applications by verifying income, reviewing credit histories, and conducting background checks.
• Collected rental payments, maintained accurate records, and monitored delinquent accounts.
• Oversaw and coordinated maintenance requests, ensuring timely completion, quality service, and strong vendor partnerships.
• Conducted routine inspections of buildings, vacant units, and common areas to identify needed repairs and ensure market‑ready conditions.
• Completed move‑in and move‑out inspections to determine readiness, assess charges, and prepare effective lease documentation.
• Developed and executed marketing strategies to reduce vacancy rates, promote community events, and increase resident engagement.
• Implemented resident feedback systems to improve service delivery and address concerns promptly.
• Delivered high‑quality customer service to current and prospective residents through effective communication and problem‑solving.
• Trained new staff on daily operations, company procedures, and customer service standards.
• Improved office organization through structured filing systems and secure handling of confidential information.
• Coordinated resident engagement initiatives to strengthen community involvement and satisfaction's.

• Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
• I provided assistance to prospective tenants in completing tax credit applications and processed all applications within the office.
• Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently
• I am proficient in using Yardi, on-site software, Microsoft Word, and Excel.
• Provided training and mentorship to junior team members, sharing expertise in tax credit management practices to build a high-performing team environment.
• Managed a diverse portfolio of clients across various industries, demonstrating adaptability and strong analytical skills.
• I excel in managing multiple emails, multi-lined phones, and various trackers.
• I assist individuals in obtaining rental assistance by providing them with necessary resources and promptly responding to their inquiries.
• I am dedicated to providing efficient and effective support to residents and ensuring all processes are carried out smoothly and professionally.

• Loaded, unloaded and moved material to and from storage and production areas.
• Wrapped pallets in shrink wrap prior to loading.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
• Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Created identical dishes numerous times daily with consistent care, attention to detail and quality.
• Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
• Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
• Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation.
• Verified proper portion sizes and consistently attained high food quality standards.

• Directed dispatching, routing and tracking of 3-4 fleet vehicles.
• Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
• Maintained updated and detailed records of calls in physical and electronic database.
• Sent out drivers to assist 2-3 hourly callers based on locations, needs and worker availability.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Maintained clean reception area to promote positive, professional environment for clients.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Remained solutions-oriented in face of complex problems to assist management and overall business direction.

• Followed production, safety and operational procedures at all times.
• Streamlined recording processes to complete records for over 15 products.
• Double checked inventories and materials according to daily work orders.
• Paid close attention to strict order details to manufacture 5 lay up mandrels daily.
• Repaired and removed pre-laminated waxed areas by applying new waxes and lacquers.
• Released air bubbles and smoothed seams using rollers.
• Checked completed products for conformance to specifications and defects by measuring with rulers or micrometers and tapping to detect bubbles or dead spots.
• Measured and cut materials into proper sizes and shapes.
• Applied lacquers and waxes to mold surfaces to facilitate assembly and removal of laminated parts.
• Used cellophane, wax paper and masking tape to mask off mold areas not laminated.
• Performed continuous visual inspections of product lines to check for functionality and safety.
• Successfully confirmed materials positions, adhesion and appearance prior to production.