ASHLEY ORTIZ
Atlantic city
Summary
Outgoing bartender with a creative flair offering about 6 years of experience serving alcoholic and non-alcoholic drinks to restaurant patrons. Advanced knowledge of POS systems, inventory management, bar equipment usage and maintenance, and standard drink recipes. High energy, reliable professional with strong customer service skills and keen attention to detail dedicated to providing exceptional customer service at every interaction. First-class front desk agent with experience maintaining high level of hospitality Program and business etiquette. Attentive when listening to guest requests or concerns and addressed with prompt responses. Dependable and punctual consistently arriving to work prepared and on time.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lunch Lady
Aramark
Atlantic City, NJ
11.2025 - 03.2026
- Prepared and served nutritious meals in compliance with dietary guidelines.
- Maintained cleanliness and organization of kitchen and dining areas.
- Assisted in menu planning to enhance variety and appeal of offerings.
- Trained new staff on food safety standards and operational procedures.
Patient Care Technician
Atlanticare Regional Medical Center
Atlantic City, NJ
08.2024 - 05.2025
- Assisted nursing staff with patient care tasks, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team.
- Maintained accurate patient records using electronic health systems.
- Provided support during medical procedures, enhancing team efficiency.
Front desk agent
Borgata casino
Atlantic City, NJ, US
05.2024 - 09.2024
- Use nondisciplinary tools and equipment such as a computer.
- Greeted guest upon arriving to the front desk with smile.
- Handled cash and credit card transactions for the guest to pay for the rooms.
- Made sure the guests were happy when checking in.
- Managed guest check-in and check-out processes to ensure seamless experiences.
- Provided concierge services, offering information on local attractions and dining options.
FRONT DESK AGENT
Harrahs casino
Atlantic City, NJ, US
09.2019 - 02.2023
- Use nondisciplinary tools and equipment such as a computer. Pleasantly greeted every guest approaching front desk maintaining upbeat demeanor even during moments of stress.
- Handled payment processing duties and provided cutomers with receipts and proper bills and change.
- Facilitated front desk operations for busy high-profile hotel.
- Contacted housekeeping services and maintained personnel regarding problems with guest rooms.
- Reviewed safety health and sanitation process throughout all areas and enforced rules to promote security and safety.
BARTENDER/SERVER
Phillips
Atlantic City, NJ, US
05.2017 - 08.2019
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Supported servers by preparing speciality drinks for patrons in all areas of the establishment.
- Advertised marketed and recommended drink options to guests to increase guest satisfaction.
- Multitask to meet customer business operations and server needs with minimal errors or delays.
- Designed and implemented new cocktails to drive customers interest and sales numbers.
- Operated cash register and pout of sale (POS) system for transactions and !are proper change for cash transactions.
- Seafood restaurant - Atlantic city
Education
GED -
Curtis High School
05-2010
Medical - undefined
Star Career Academy
Egg Harbor, NJCertified Phlebotomist - Phlebotomy
Atlantic Cape Community College
Atlantic City, NJ03-2026
Skills
- Order of draw
- Venipuncture technique
- HIPAA compliance
- Patient communication
- Blood glucose testing
- Capillary puncture
- Needlestick safety
Accomplishments
successfully completed the phlebotomy program and gained my certification and also cpr certified
Certification
- Medical terminology
- Medical Assistant
Languages
Spanish
Limited Working
Timeline
Lunch Lady
Aramark
11.2025 - 03.2026
Patient Care Technician
Atlanticare Regional Medical Center
08.2024 - 05.2025
Front desk agent
Borgata casino
05.2024 - 09.2024
FRONT DESK AGENT
Harrahs casino
09.2019 - 02.2023
BARTENDER/SERVER
Phillips
05.2017 - 08.2019
Medical - undefined
Star Career Academy
GED -
Curtis High School
Certified Phlebotomist - Phlebotomy
Atlantic Cape Community College
Skills
Experienced, Skillful, completed venipuncture stick.