Ashley Ortiz
Brown University Health
Cumberland,RI
15
years of professional experience
Detail-oriented Healthcare Administrator with over 10 years of experience in patient support, scheduling, and records management. Skilled in Epic, LMR, and Microsoft Office, with expertise in calendar management, payroll, and data entry. Streamlined office processes to enhance operational efficiency and supported project coordination in fast-paced environments.
Work History
Administrative Assistant
2 Years 9 Months- Provided comprehensive administrative support to Director and Risk Management team, managing calendars, calls, payroll, supplies, reimbursements, and departmental records to ensure smooth operations
- Maintain accurate files for Department of Health correspondence, quality-of-care letters, on-call schedules, fax requests, subpoenas, and medical record requests
- Coordinated documentation for quality-of-care investigations with medical insurance companies and internal departments, facilitating timely and accurate responses
- Entered event, incident, abuse, SafetyNet, FDA, lost belongings, medication recall, and product recall information into tracking systems, ensuring up-to-date and accessible records
- The Rhode Island Hospital, Risk Management
Coordinator, MC Patient Support
1 Year- Managed high-volume call center operations, handling 150+ calls per day to deliver timely and professional patient support
- Scheduled COVID-19, MinuteClinic, wellness, vaccination, screening, and urgent care appointments to ensure patient access to necessary services
- Resolved patient concerns professionally while prioritizing service quality and patient satisfaction
- Collaborated with nursing staff and healthcare professionals while maintaining HIPAA compliance
- Resolved patient concerns with a focus on service quality and patient satisfaction, fostering positive patient experiences
Emergency Department, Special Project Coordinator
1 Year 7 Months- Compiled monthly Emergency Department patient reports and distributed summaries to department leaders, chiefs, and hospital leadership
- Streamlined ordering of office supplies to ensure smooth Emergency Department operations
- Compiled and distributed monthly Emergency Department patient reports to department leaders and hospital leadership for informed decision-making
- Categorized and analyzed patient outcomes, including transfers, admissions, discharges, and left without being seen, to identify trends and improve patient care
Department of Medicine, Practice Assistant II
1 Year 8 Months- Answered calls, routed messages to specialists, and facilitated patient scheduling to enhance service delivery
- Coordinated scheduling for new and returning patients, managing referrals to Endocrine Department through workqueue lists
- Verified and updated patient demographic and insurance information to ensure accuracy and compliance
Fertility Center, Patient Service Coordinator II
6 Months- Coordinated patient check-in/check-out, phone coverage, appointment scheduling, and referral entry in CRMS to streamline patient flow
- Scheduled follow-up visits, lab work, procedures, MRIs, anesthesia appointments, and interpreter services to ensure comprehensive patient care
- Triaged patient calls to nursing staff and prepared next-day clinic paperwork to facilitate timely patient consultations
Department of Psychiatry, Practice Assistant II
6 Months- Greeted patients and visitors professionally, ensuring efficient call direction to appropriate departments
- Provided information on hospital and departmental procedures and arranged escort or interpreter services.
- Coordinated patient scheduling and managed appointment flow to optimize clinic efficiency.
- Assisted healthcare providers with patient documentation and electronic health record management.
- Streamlined administrative processes, enhancing communication among medical staff and departments.
Ambulatory Radiology, Practice Assistant II
2 Years 2 Months- Greeted patients and visitors, answered phones, and directed inquiries to ensure smooth flow of information
- Scheduled injections, arthrogram/MRI appointments, and aspirations to facilitate timely patient care
- Verified insurance coverage and coordinated procedure instructions and interpreter services to enhance patient experience
Education
Medical Terminology Certificate Program
Information Technology Certificate Program
Skills
Administrative support
Calendar management
Record Keeping and documentation
Documentation reporting
Records management
File organization
Record Keeping
Database entry
Excel spreadsheets
Quality assurance
Expense reporting
Payroll management
Supply ordering
Expense tracking
Letter preparation
Process improvement
Timeline
Administrative Assistant
Brown University Health
11.2023 - CurrentRead More
Coordinator, MC Patient Support
CVS Minute Clinic
09.2020 - 09.2021Read More
Emergency Department, Special Project Coordinator
Newton Wellesley Hospital
05.2017 - 12.2018Read More
Department of Medicine, Practice Assistant II
Brigham and Woman’s Hospital
01.2015 - 09.2016Read More
Fertility Center, Patient Service Coordinator II
Mass General Hospital
07.2014 - 01.2015Read More
Department of Psychiatry, Practice Assistant II
Brigham and Woman’s Hospital
11.2013 - 05.2014Read More
Ambulatory Radiology, Practice Assistant II
Brigham and Woman’s Hospital
09.2011 - 11.2013Read More
Year Up
Information Technology Certificate Program
Read More
Brigham and Woman’s Hospital
Medical Terminology Certificate Program
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