ASHLEY OSBORN
Blue Springs,MO
Summary
Dynamic professional with a strong foundation in managing administrative operations and optimizing workflow efficiencies. Proven success in implementing process improvements that streamline operations and enhance team productivity. Expertise in project management, strategic planning, and resource management drives organizational success while fostering a collaborative environment. Recognized for reliability and effective communication, ensuring seamless coordination and operational excellence in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Administrative Operations Manager
Joseph, Hollander & Craft LLC
Overland Park, KS
02.2023 - Current
- Billing Team Management: Manage the daily operations of the billing team, overseeing a team of three employees; implement new billing software systems for increased efficiency and accuracy; collaborate with the Accounts Payable team to resolve complex billing issues and discrepancies.
- Operations & Administration: Work directly with the C.O.O. to manage and resolve issues and projects related to day-to-day operations, IT, case management, forms, vendor communications, etc; manage and work among cross-functional teams.
- Training & Events: Develop, implement, and maintain training manuals, guides, and other reference materials for attorneys and staff; schedule and deliver comprehensive training to all new employees, providing ongoing support thereafter; plan and execute all firm events including conferences, retreats, and celebrations.
- Human Resources & Payroll: Onboard and Offboard employees, conduct and manage performance evaluations of all non-attorney staff members; assist with development and implementation of HR policies and procedures; enter data including timecards into an HRIS, ensuring accuracy and information security.
- Information Technology: Collaborate with C.O.O. to design and implement IT policies, procedures, and best practices; assist with execution of technology projects such as network upgrades and software migrations; manage six shared mailboxes, designing and implementing organizational practices for increased efficiency among teams.
Legal Billing & Client Accounts Coordinator
Joseph, Hollander & Craft LLC
Overland Park, KS
12.2019 - 02.2023
- Compiled, managed, and executed attorney billing for nine attorneys, including e-billing for court-appointed matters. Posted all client payments and bank deposits to client accounts. Scheduled and conducted monthly accounts receivable meetings with attorneys to suggest and implement collection efforts. Maintained communication with attorneys, staff, vendors, and clients while upholding confidentiality of client and firm matters. Managed client accounts and contributed to process improvements within the firm.
International Year 1 Teacher
Mooltripakdee International School
Chonburi, Thailand
08.2019 - 12.2019
- Cultivated a supportive learning environment for multicultural Year 1 students by delivering British curriculum and tailored ESL instruction.
- Assisted in delivering effective oral and written communication in classroom settings. Supported classroom management to create a conducive learning environment. Aided in planning and implementing the British curriculum. Utilized technology to enhance classroom instruction. Provided differentiated instruction to meet diverse student needs. Fostered positive interpersonal relationships with students and colleagues. Adapted to various cultural contexts while working internationally.
Private Educator
Self-Employed
Belle Meade, TN
02.2018 - 07.2019
- Oversaw educational development for high-profile family, focusing on enhancing student’s intellectual and social skills during early education. Crafted a dynamic learning environment that inspired a lifelong love for learning. Evaluated and proposed effective curricula to parents. Designed and executed a customized social/emotional curriculum to adapt to homeschooling, ensuring student engagement and progress.
- Led curriculum planning and implementation initiatives across diverse subjects, including art, music, and physical education. Championed effective classroom management techniques to optimize student learning outcomes. Leveraged advanced technological tools to improve instructional delivery and foster collaboration among students.
Kindergarten Teacher
Independence School District
Independence, MO
08.2015 - 08.2017
- Facilitated a nurturing environment and provided essential tools to inspire a lifelong love for learning in students.
- Led initiatives to improve oral and written communication skills among students. Oversaw classroom management practices to create an effective learning atmosphere. Developed and executed district curriculum plans to align with educational goals. Championed the integration of technology in classroom settings to enhance learning experiences. Implemented differentiated instruction techniques to address varied student needs. Cultivated superior interpersonal relationships to foster collaboration. Maintained high standards of punctuality and reliability in professional duties.
Education
Masters of Science in Education - Education | Curriculum and Instruction
University of Central Missouri
MO, USA05.2020
Bachelor of Arts - Elementary Education with Reading Specialization
Graceland University
IA, USA05.2013
High School Diploma - undefined
Raytown South High School
MO, USA05.2008
Skills
- Team leadership
- Interpersonal communication
- Attention to detail
- Administrative operations management
- Staff training and development
- Technological fluency
- Document management
- Scheduling and planning
- Problem-solving
- Project planning and implementation
- Policies and procedures implementation
- Continuous improvements
Software Proficiencies
- Microsoft Office Suite
- Case Management Software (Tabs3, TimeSlips)
- ShareFile
- HRIS (ADP, Paylocity)
- Credit Card Processors (FirstData, STAX)
Timeline
Administrative Operations Manager
Joseph, Hollander & Craft LLC
02.2023 - Current
Legal Billing & Client Accounts Coordinator
Joseph, Hollander & Craft LLC
12.2019 - 02.2023
International Year 1 Teacher
Mooltripakdee International School
08.2019 - 12.2019
Private Educator
Self-Employed
02.2018 - 07.2019
Kindergarten Teacher
Independence School District
08.2015 - 08.2017
Bachelor of Arts - Elementary Education with Reading Specialization
Graceland University
High School Diploma - undefined
Raytown South High School
Masters of Science in Education - Education | Curriculum and Instruction
University of Central Missouri