Amber Ugbesia
Taunton,MA
Summary
Dynamic Administrative Operations Manager with a proven track record at University Orthopedics, enhancing operational efficiency through process improvements and staff training. Skilled in project management and employee relations, I successfully streamlined workflows, boosting productivity and morale while ensuring compliance with policies and regulations.
Overview
12
12
years of professional experience
Work History
Administrative Operations Manager
University Orthopedics Incorporated
Easton, MA
07.2021 - Current
- Streamline administrative processes to enhance operational efficiency.
- Coordinate communication between departments to ensure timely project completion.
- Develop and implement training materials for new administrative staff.
- Oversee compliance with University Orthopedics policies and procedures in daily operations.
- Analyze operational workflows to identify areas for process improvement.
- Develop relationships with key stakeholders in various departments both internally and externally to facilitate collaboration on shared objectives.
- Streamlined administrative processes by implementing new software and training staff to improve efficiency.
- Improved employee morale with regular team building activities, resulting in increased productivity.
- Evaluate staff performance regularly, identifying areas for improvement and providing constructive feedback.
- Successfully manage multiple high-priority projects simultaneously while maintaining attention to detail and meeting deadlines.
- Interact well with others to build connections and nurture relationships.
- Assist in recruiting, hiring and training of team members.
- Report issues to higher management with great detail.
Operations Assistant
Orthopedic Care Physician Network
Easton, MA
06.2020 - 07.2021
- .Assisted in managing electronic health records, ensuring data accuracy and compliance with regulations.
- Supported billing and coding processes to streamline revenue cycle management and reduce errors.
- Facilitated communication between healthcare providers and patients, improving appointment adherence rates.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Ensured compliance with health and safety regulations, conducting regular audits and training sessions for staff.
- Volunteered to help with special projects of varying degrees of complexity.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
Marketing & Outreach Manager
Orthopedic Care Physician Network
Easton, MA
04.2016 - 10.2020
- Developed targeted outreach campaigns to enhance patient engagement and awareness of orthopedic services.
- Collaborated with healthcare providers to identify key messaging and promotional strategies for community events.
- Analyzed market trends to refine marketing strategies and improve outreach effectiveness within local demographics.
- Managed digital marketing initiatives, including social media and email campaigns, to increase referrals.
- Coordinated outreach partnerships with local businesses and organizations to expand referral networks.
- Strengthened relationships with primary care practices and specialty providers through regular check-ins, resulting in higher satisfaction levels.
- Collaborated with internal departments to ensure consistent messaging across all marketing materials and platforms.
- Enhanced company reputation by organizing and participating in community events and engagement.
- Created and managed social media campaigns to increase brand engagement.
Clerical Operations Manager
Orthopedic Care Physician Network
Easton, MA
02.2014 - 03.2016
- Streamlined clerical operational processes to enhance patient care delivery and improve workflow efficiency.
- Led cross-functional teams to implement best practices in orthopedic care management.
- Supervised staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Scheduled employees for shifts, taking into account patient traffic and employee strengths.
Education
High School Diploma -
Bridgewater-Raynham Regional
Bridgewater, MASkills
- Scheduling and planning
- Staff training and development
- Document management
- Meeting coordination
- Customer service
- Problem-solving
- Employee relations and conflict resolution
- Team leadership
- Project planning and development
- Decision-making
- Organizational management
- Operational efficiency
- Maintaining compliance
- Policies and procedures implementation
- Health and safety compliance
- Employee motivation
- Sales presentations
- Superb time management skills
- Customer relationship management
- Operations management
- Project leadership
- Staff management
- Staff training
- Project management
- Process improvement strategies
- Performance monitoring
- Workflow optimization
- Process improvement
- Operations monitoring
- Marketing
- Business development
Timeline
Administrative Operations Manager
University Orthopedics Incorporated
07.2021 - Current
Operations Assistant
Orthopedic Care Physician Network
06.2020 - 07.2021
Marketing & Outreach Manager
Orthopedic Care Physician Network
04.2016 - 10.2020
Clerical Operations Manager
Orthopedic Care Physician Network
02.2014 - 03.2016
High School Diploma -
Bridgewater-Raynham Regional