Laurie Gloster
Agawam,MA
Summary
Professional with robust background in administrative operations, prepared to drive organizational efficiency and enhance productivity. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in process optimization, resource management, and strategic planning. Known for reliability and effective communication, ensuring seamless coordination and operational success.
Overview
4
4
years of professional experience
Work History
Administrative Operations Manager
Dynamic Facility Services, Inc.
West Springfield, MA
02.2025 - Current
- Managed day-to-day administrative operations for a multi-function service branch, supporting leadership, field technicians, and customers to ensure smooth workflow and communication.
- Selected for expanded multi-site responsibilities based on performance and operational reliability.
- Streamlined office processes and administrative workflows, increasing efficiency for the service, sales and management teams.
- Coordinated customer communications, service requests, and job documentation, improving response time and maintaining high customer satisfaction across commercial accounts.
- Generated and maintained sales orders, purchase orders, and supporting documentation within NetSuite, ensuring accuracy from project intake through billing readiness.
- Oversaw materials procurement and vendor coordination, managing ordering, tracking, and delivery to support field execution and minimize project delays.
Office Coordinator
Dynamic Facility Services, Inc.
West Springfield, MA
09.2024 - 01.2025
- Managed accounts payable and receivable functions, including invoice processing, payment tracking, and customer follow-up to support healthy cash flow
- Served as primary administrative liaison between branch leadership, customers, and vendors, resolving issues and maintaining professional relationships.
- Supported branch operations across service, sales support and administrative functions, acting as a central coordination point for cross-department workflows.
- Streamlined office processes and administrative workflows within NetSuite, increasing efficiency and reducing internal follow-up for the service, sales and management teams.
- Expanded from single-branch administrative leadership tp support account and operational coordination across three locations in MA, OH and PA, increasing regional coverage and service consistency.
General Manager of Operations
Leaf Lux Cannabis Dispensary
Holyoke, MA
06.2023 - 09.2024
- Oversaw daily operations to ensure compliance with state regulations and operational procedures.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Developed training programs for staff to enhance product knowledge and customer service skills.
- Implemented process improvements that increased operational efficiency and reduced turnaround times.
- Coordinated with suppliers to negotiate pricing and improve product delivery schedules.
- Analyzed sales data to inform strategic planning and drive revenue growth initiatives.
- Monitored staff performance, providing feedback and support to foster a collaborative work environment.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Established standard operating procedures that enhanced employee performance.
General Manager of Operations
B'Leaf Cannabis Dispensary
Ware, MA
06.2022 - 06.2023
- Led cross-functional teams to execute promotional events, enhancing community engagement and brand visibility.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Forecast and adjust payroll to maximize productivity to achieve sales and payroll goals, while completing all necessary workload and tasks.
- Review and interpret financial and operational reporting regularly, including daily/monthly audits on product as well as ensuring accuracy for all cash handling in front and back of house.
Inventory Manager
The Verb Is Herb
Easthampton, MA
09.2021 - 09.2022
- Streamlined inventory tracking using advanced software systems for accuracy and efficiency.
- Managed stock levels, ensuring timely replenishment of products to meet customer demand.
- Conducted regular audits to maintain inventory integrity and reduce discrepancies.
- Developed relationships with suppliers, negotiating favorable terms for quality product sourcing.
- Analyzed sales trends to optimize inventory turnover and minimize excess stock levels.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Developed and implemented policies and procedures for inventory management.
Education
Bachelor of Science - Applied Psychology
Westfield State University
Westfield, MASkills
- Document management
- Planning and implementation
- Project planning and development
- Project leadership
- Scheduling and planning
- Staff training and development
- Customer service
- Proficient in NetSuite
Timeline
Administrative Operations Manager
Dynamic Facility Services, Inc.
02.2025 - Current
Office Coordinator
Dynamic Facility Services, Inc.
09.2024 - 01.2025
General Manager of Operations
Leaf Lux Cannabis Dispensary
06.2023 - 09.2024
General Manager of Operations
B'Leaf Cannabis Dispensary
06.2022 - 06.2023
Inventory Manager
The Verb Is Herb
09.2021 - 09.2022
Bachelor of Science - Applied Psychology
Westfield State University