Dynamic servant leader with over two decades of experience fostering engagement, inclusion, and people-first strategies through kindness and empathy. Recognized for exceptional interpersonal skills, collaborative management, and transformative leadership. Proven track record of success in managerial roles, streamlining business operations, and delivering innovative solutions to challenges.
Hi, I’m
Jennifer Koch, MBA
Summary
Overview
21
years of professional experience
Work History
Medical College of Wisconsin
Administrative Operations Manager
12.2020 - Current
Job overview
- HR Coordination & Recruitment: Spearheaded recruitment, orientation, onboarding, and professional development initiatives, fostering a supportive and inclusive environment while enhancing employee engagement.
- Exemplary Customer & Interpersonal Skills: Demonstrated advanced customer service and relationship-building abilities through proactive engagement, empathetic communication, and fostering meaningful connections with diverse stakeholders.
- Process Enhancement & Optimization: Designed and implemented streamlined agenda processes for operational meetings and refined administrative procedures, significantly improving efficiency and effectiveness across the Center.
- Onboarding Excellence: Developed and continuously improved onboarding processes for staff and faculty, ensuring smooth transitions while emphasizing cultural sensitivity and organizational integration.
- Project Management: Led the transition of administrative operations to the AirTable platform, improving daily operational efficiency and enhancing team collaboration.
- Educational Program & Course Coordination: Organized and managed diverse educational initiatives, including Grand Rounds, Journal Clubs, conferences, and the Master's course in Bioinformatics for Systems Biology. Leveraged platforms such as BrightSpace to ensure seamless delivery of course materials, assignments, and communication, while maintaining content accessibility and relevance for diverse audiences and enhancing the overall learning experience.
- Employee Engagement & Wellness: Partnered with leadership to design and implement employee engagement activities, such as the Professional Development Club and 'Lunch and Learns,' with a focus on wellness, diversity, equity, and inclusion.
- Hybrid Work Culture Leadership: Pioneered the development of MS Teams channels to enhance engagement in hybrid work settings, fostering connection through virtual platforms that emphasized DEI, wellness, and collaboration.
- Communication & Visibility Strategy: Elevated Center visibility by managing communication strategies across MS Teams, Twitter, LinkedIn, and quarterly newsletters, ensuring consistent engagement and outreach.
- Symposium & Event Management: Proficiently planned and executed all aspects of symposiums and events, including program development, logistical planning, and stakeholder coordination.
University of Colorado|Anschutz Medical Campus
Office Manager; Logistics Coordinator
05.2018 - 02.2021
Job overview
- Office Logistics Management: Oversaw office operations, managed workflow efficiencies, and supervised student assistants to ensure smooth departmental functionality.
- Project Management - Space: Coordinated department relocations, procured new spaces, conducted spatial analysis, and optimized layout designs for improved efficiency.
- Event Coordination: Organized faculty and staff events, created comprehensive workbooks to streamline operations, and developed detailed process guides for consistency.
- Executive Faculty Support: Completed high-impact projects for executive leadership, delivering insights on operational workflows, budgeting, expenditure management, and inventory control.
- Administrative Support: Provided essential calendar and meeting management for the Vice Chair of Finance and Administration and served as backup support for department leadership.
- Faculty Meeting Facilitation: Conducted bi-monthly meetings to bridge communication and collaboration across clinical operations, education, academic affairs, and research initiatives.
- Onboarding and Training: Led onboarding and training programs for new staff, refining internal processes and workflows for seamless integration.
- IT Management: Acted as the primary IT liaison, overseeing end-user software training and resolving technology-related issues to enhance departmental productivity.
- Faculty Recruitment Support: Collaborated with the Vice Chair for Strategy and Growth on faculty recruitment efforts, ensuring strategic alignment with departmental goals.
- HR Administration: Supported HR functions, including payroll backup processing and compiling incentive metrics for bi-annual reporting.
University of Colorado|Anschutz Medical Campus
Program Coordinator
11.2016 - 05.2018
Job overview
- Scheduling Coordination: Managed academic and clinical schedules for the entire Radiology department using scheduling program, ensuring seamless operations and adherence to departmental needs.
- Administrative and Managerial Support: Delivered comprehensive support to the Vice Chair of Informatics and Radiologists across Diagnostic, Interventional, and Pediatric divisions, enhancing workflow efficiency.
- Event Planning: Coordinated meeting space logistics both on and off-campus, overseeing the organization of various events, including Professional Development Seminars.
- Stakeholder Engagement: Facilitated effective communication and provided dedicated support to faculty, residents, fellows, and staff, fostering collaboration within the Department of Radiology.
- Professional Development Coordination: Partnered with the Director of Education to plan and execute tailored seminars for junior faculty, promoting continuous professional growth and learning.
Starbucks
Store Manager
12.2007 - 11.2016
Job overview
- Customer Service Excellence: Cultivated a premier customer service culture by coaching and mentoring team members to consistently exceed guest expectations.
- Sales Forecasting and Scheduling: Developed accurate sales forecasts to create efficient weekly schedules, optimizing staffing to align with business needs and peak operating times.
- Operational Excellence: Spearheaded the implementation of operational improvements and product rollouts, ensuring seamless communication and comprehensive training for team members.
- Sales and Promotions: Drove sales growth and customer engagement by effectively promoting company programs, products, and services, achieving measurable outcomes.
- Financial Oversight: Conducted detailed analyses of daily financial reports to evaluate performance and implement data-driven strategies for business improvement.
- Team Performance Management: Delivered continuous feedback, conducted performance evaluations, and developed personalized career growth plans to enhance team capabilities and retention.
Wal-Mart Stores, Inc.
Assistant Store Manager
01.2004 - 11.2007
Job overview
Education
University of WI-Milwaukee
MBA from Business Administration
University Overview
University of WI-Whitewater
BBA from Marketing
University Overview
Skills
- Interpersonal & Relationship Building
- Leadership & Team Management
- Program & Project Management
- Employee Recruitment & Development
- Financial Acumen
- Training & Education Management
- Operational Strategy
- Employee Engagement and Inclusion
- Mentorship & Professional Development
- Change Management
- Event Planning & Execution
- Administrative Scheduling & Planning
MCW Professional Memberships & Training
MCW Professional Memberships & Training
- Mental Health First Aid Trained (MHFA) Certified
- Lead General Administration Affinity Group
- Staff Mentorship Affinity Group Committee Member
- Women's History Month Planning Committee Member
- Center Retention Ambassador
- ERP WorkDay Experience Group Change Leader
- Accepted into Women's Leadership Learning Collaborative 2025
Timeline
Administrative Operations Manager
Medical College of Wisconsin
12.2020 - Current
Office Manager; Logistics Coordinator
University of Colorado|Anschutz Medical Campus
05.2018 - 02.2021
Program Coordinator
University of Colorado|Anschutz Medical Campus
11.2016 - 05.2018
Store Manager
Starbucks
12.2007 - 11.2016
Assistant Store Manager
Wal-Mart Stores, Inc.
01.2004 - 11.2007
University of WI-Milwaukee
MBA from Business Administration
University of WI-Whitewater
BBA from Marketing