Hi, I’m
Ashley Owen
Kalamazoo,MI
Summary
Organized and dependable healthcare professional adept at building relationships, resolving complex issues and managing multiple priorities with a positive attitude. Great team player comfortable thriving in fast-paced environments. Accomplished in workflow optimization, resulting in increased productivity, maintaining business integrity and quality of service.
Overview
4
years of professional experience
Work History
Bronson HealthgroupKalamazoo, Michigan
Medical Assistant
09.2021 - 02.2022
Job overview
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens, averaging 10 patients per day.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used EPIC EMR system to record patient data and communicate with patients and other members of healthcare teams
Great Lakes OrthodonticsKalamazoo, Michigan
Orthodontic Clinician
07.2019 - 05.2020
Job overview
- Established appropriate course of treatment and implemented interventions.
- Provided patients with detailed information about symptoms, causes and treatment expectations.
- Took x-rays, photographs and impressions of patients' teeth and mouth.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Cleaned and sanitized dental tools and equipment straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Managed workflow for 7 clinicians and 1 provider seeing 175+ patients per day, averaging ~25 patients per clinician.
Ashley's Pet CareKalamazoo Area, Michigan
Small Business Owner- Pet Care Provider
01.2017 - 08.2019
Job overview
- Communicated with clients about schedules, requirements and animal personalities.
- Exercised dogs on leads and at dog parks.
- Maintained relationships with local veterinarians in case of emergencies.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Worked with 6+ animals each day to provide skilled grooming and exercise services
- Promoted business via social media to generate leads and maximize brand identity.
- Outlined finances, goals and daily operations of company in detailed business plans.
Education
Kalamazoo Valley Community College, Kalamazoo, MI
Associate of Applied Science from General Health Studies
05.2023
Ross Medical Education Center, Portage
Medical Assistant Certification from Medical Assisting
09.2015
Skills
- Social Perceptiveness
- EMR Systems
- Complaint Resolution
- Inter-department Collaboration
- Diversity Understanding
- Medical Records and Documentation
- Medical Terminology Expertise
- Strong Planning Skills
- Data Research and Analysis
Timeline
Medical Assistant
Bronson Healthgroup
09.2021 - 02.2022
Orthodontic Clinician
Great Lakes Orthodontics
07.2019 - 05.2020
Small Business Owner- Pet Care Provider
Ashley's Pet Care
01.2017 - 08.2019
Kalamazoo Valley Community College
Associate of Applied Science from General Health Studies
Ross Medical Education Center
Medical Assistant Certification from Medical Assisting
Similar Profiles
Kerry QuinnKerry Quinn
Infusion Nurse at Accredo HealthgroupInfusion Nurse at Accredo Healthgroup
Jeamela YoungJeamela Young
Intake Representative at Cigna HealthgroupIntake Representative at Cigna Healthgroup
Elisa SalazarElisa Salazar
Lead Patient Care Coordinator at United HealthGroupLead Patient Care Coordinator at United HealthGroup