Jennifer Moen
5442 Mac Road
Summary
Personable Medical Assistant bringing 22 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
24
24
years of professional experience
Work History
Medical Assistant
Saint Anthony's Medical Center
06.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
CNA/Med Passer
Sterling Commons
05.2002 - 09.2005
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Used mobility devices to transport patients.
- Administered medications to patients and performed follow-ups regarding prescriptions and supplements.
Medical Assistant
Kaiser Permanente
11.2005 - 03.2022
- Scheduled appointments for patients via phone and in person.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Butchers Assistant
Dunagan's Market
09.2001 - 05.2002
- Maintained sanitization to keep surfaces and equipment clean, follow health regulations and protect customer safety.
- Placed prepared items in appropriate packaging and wrapped, labeled and arranged in refrigerated display case.
- Greeted and assisted customers by preparing selected products, wrapping in butcher paper and weighing.
- Applied price stickers to exterior of wrapped custom orders and counter products for smooth checkout.
- Answered phone to assist customers and take orders.
- Organized and rotated product stock following first in first out method.
- Created ground meat by measuring ingredients and running through grinder equipment.
- Rang up customers at register to process transactions and collect payments.
- Aided butcher by filling out forms and keeping records.
- Closely monitored display and refrigerator temperatures to ensure safety and quality of products.
- Enforced approved safety codes and cultivated orderly and systematic environment.
Education
Bachelor of Science - Nursing
Oklahoma Baptist University
Shawnee, OKAssociate of Science - Behavioral Sciences
Victor Valley College
Victorville, CA06.2015
Medical Assistant - Medical Assisting
Concorde Career College
San Bernardino, CA05.2002
Skills
- Critical Thinking
- Diagnostic Testing
- Completing Insurance Forms
- Cleaning and Organizing
- Cleaning and Sanitizing
- Dictation and Transcription
- Social Perceptiveness
- Patient Relations
- Wound Care
- Clear Communication
- Appointment Scheduling
- Time Management
- Procedure Assistance
- Clinical and Operational Judgement
- Check-In and Check-Out Procedures
- Pharmacy Relations
- Treatment Room Preparation
- Medication Administration
- Multitasking and Prioritization
- Operating EKG Equipment
- Problem Anticipation and Resolution
- Blood and Tissue Collection
- Coordinating Drug Refills
- Updating Medical Records
- Routine Laboratory Testing
- Examination Preparation
- Multi-line Telephone System Operation
- Decision Making
- Patient Toileting
- Wound Care and Irrigation
- Able to Lift 150 Pounds
- Proper Sterilization Techniques
- Inventory and Supply Management
- HIPAA Compliance
- Patient Feeding
- Charting Expertise
- Understands Medical Procedures
- Advanced Anatomy Knowledge
- Documentation Procedures Expert
- Grooming and Bathing Assistance
- Professional Bedside Manner
- Vital signs monitoring
- Bathing assistance
- HIPAA compliance
- Compassion and empathy
- Feeding assistance
- Basic life support
- Clinical documentation
- Medication administration
Timeline
Medical Assistant
Saint Anthony's Medical Center
06.2022 - Current
Medical Assistant
Kaiser Permanente
11.2005 - 03.2022
CNA/Med Passer
Sterling Commons
05.2002 - 09.2005
Butchers Assistant
Dunagan's Market
09.2001 - 05.2002
Associate of Science - Behavioral Sciences
Victor Valley College
Medical Assistant - Medical Assisting
Concorde Career College
Bachelor of Science - Nursing
Oklahoma Baptist University
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