MADELINE CABRERA
Hialeah
Summary
Compassionate and detail-oriented Medical Assistant with diverse experience in oncology, Emergency, Ortho, ICU, Oncology BMT, ENT, and acute care settings. Skilled in delivering high-quality patient care, supporting interdisciplinary teams, and maintaining compliance with healthcare regulations. Dedicated to building trust with patients and families while ensuring efficient clinical operations and adherence to nursing standards of practice.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Memorial Cancer Institute
06.2024 - Current
- Assisted in the development of staff competencies in oncology infusion nursing, leading educational sessions for new hires and peers.
- Served as a resource for best practices in oncology care, fostering a culture of continuous improvement among staff.
- Improved patient outcomes by implementing evidence-based oncology treatment protocols.
- Contributed to a positive clinic environment by maintaining clean and organized exam rooms while adhering to infection control protocols.
- Educated patients on self-care measures related to cancer treatments, empowering them to better manage their health at home.
- Improved patient satisfaction by providing compassionate support and addressing concerns relating to cancer diagnosis and treatment plans.
- Ensured accurate documentation of patient information, maintaining strict confidentiality in accordance with HIPAA regulations.
Patient Care Associate
Memorial Hospital West
02.2023 - 06.2024
- Maintained clean and well-organized environment for client happiness and safety.
- Treated patients, families, visitors, staff and others professionally, resulting in creation of several lasting relationships.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted physicians and nurses with basic wound care by preparing slings, stockings and bandages.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Routinely checked and repositioned patients to prevent bedsores and guarantee patient safety.
Medical Assistant
South Florida ENT Associates
07.2022 - 02.2023
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Measured vital signs and took medical histories to prepare patients for examination.
- Cleaned and maintained medical equipment following procedures and standards.
- Labeled and completed lab requisitions using ICD and CPT coding.
Front Desk Associate
South Florida ENT Associates
02.2022 - 07.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted incoming guests warmly, and shared information on policies and amenities.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Scheduled and confirmed appointments.
Supervisor
Home Depot
01.2021 - 02.2022
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached staff members to develop long-term career goals.
- Responded to customer questions regarding products, prices and availability.
- Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
Education
Associates in Nursing - Nursing
West Coast University
11-2025
High School Diploma -
Hialeah Gardens Senior High School
Hialeah Gardens, FL06.2021
Skills
- Proper Sterilization Techniques
- Charting Expertise
- Medical Billing
- Inventory and Supply Management
- Able to Lift 30 Pounds or heavier
- HIPAA Compliance
- Understands Medical Procedures
- Advanced Anatomy Knowledge
- Supply Management
- Cleaning and Sanitizing
- Decision Making
- Multitasking and Prioritization
- Updating Medical Records
- Check-In and Check-Out Procedures
- Treatment Room Preparation
- Time Management
- Cleaning and Organizing
- Critical Thinking
- Examination Preparation
- Observation Documentation
- Vital Signs Collection
- Mobility Assistance
- Emotional and Social Support
- CPR and first aid
- BLS CPR AED
- Multitasking
- Critical thinking
- Calm under pressure
- Active listening
- Decision-making
Accomplishments
Memorial Excellence award given in 2024
Certification
- BLS Training - 4 Years
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Medical Assistant
Memorial Cancer Institute
06.2024 - Current
Patient Care Associate
Memorial Hospital West
02.2023 - 06.2024
Medical Assistant
South Florida ENT Associates
07.2022 - 02.2023
Front Desk Associate
South Florida ENT Associates
02.2022 - 07.2022
Supervisor
Home Depot
01.2021 - 02.2022
High School Diploma -
Hialeah Gardens Senior High School
Associates in Nursing - Nursing
West Coast University
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