Ashley Owen
Palm Bay
Summary
Dynamic professional with a strong background in team management and conflict resolution. Proven ability to optimize operations and maintain high standards of service while addressing needs promptly.
Overview
9
9
years of professional experience
Work History
Manager
Metro Bru
North Bend
07.2023 - 04.2026
- Provided leadership during organizational change or crisis, guiding team through challenges and maintaining morale.
- Managed staff schedules, optimizing coverage during peak hours and events.
- Monitored staff performance and addressed issues, fostering a culture of accountability and improvement.
- Trained new employees on service standards and operational procedures, ensuring consistent quality across team.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Monitored health and safety compliance, maintaining a clean and safe environment.
Hairstylist
Self Employed Services
Coos Bay
04.2018 - 05.2021
- Performed haircuts, color treatments, and styling to enhance client satisfaction and meet diverse needs.
- Coordinated scheduling and appointments to maximize client flow and reduce wait times.
- Sanitized tools and equipment between uses to ensure a safe and hygienic work environment.
Front Desk Agent
The Edgewater Inn
Coos Bay
04.2017 - 09.2018
- Managed check-in and check-out processes efficiently for a smooth guest experience.
- Resolved guest inquiries and issues promptly, enhancing overall satisfaction.
- Processed billing and payments accurately using property management software, ensuring seamless transactions.
- Informed guests about local attractions, dining options, and hotel amenities, enriching their overall experience.
Medication Technician
Ocean Ridge Assisted Living
Coos Bay
12.2016 - 04.2017
- Administered prescribed medications to residents timely and accurately.
- Monitored residents for medication side effects, promptly reporting concerns to nursing staff to ensure timely intervention.
- Maintained accurate records of all medication administered to residents.
- Maintained precise medication records, ensuring compliance with state regulations to uphold resident safety.
- Assessed physical, emotional, and symptomatic changes in patients, coordinating necessary care to address medical concerns effectively.
Education
Cosmetology - Hair And Aesthetics
Hair We Are Beauty College
North Bend, OR04-2018
High School Diploma -
Marshfield High School
Coos Bay, OR06-2006
Skills
- Leadership development
- Problem solving
- Conflict resolution
- Risk management
- Safety procedures
- Record keeping
- Effective communication
- Customer service
Timeline
Manager
Metro Bru
07.2023 - 04.2026
Hairstylist
Self Employed Services
04.2018 - 05.2021
Front Desk Agent
The Edgewater Inn
04.2017 - 09.2018
Medication Technician
Ocean Ridge Assisted Living
12.2016 - 04.2017
Cosmetology - Hair And Aesthetics
Hair We Are Beauty College
High School Diploma -
Marshfield High School