Eva Guerra
Brownsville
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
1
1
year of professional experience
Work History
Manager
Interstate Cleaning Corporation
St Louis
04.2025 - Current
- Managed daily cleaning operations for diverse facilities across multiple locations.
- Coordinated schedules for cleaning staff to ensure adequate coverage and efficiency.
- Implemented training programs for new employees on cleaning procedures and safety protocols.
- Oversaw inventory management of cleaning supplies and equipment for optimal usage.
- Conducted regular inspections to maintain quality standards in all service areas.
- Communicated with clients to address concerns and ensure satisfaction with services provided.
- Collaborated with team members to improve workflow and enhance service delivery.
- Enforced company policies and safety regulations among the cleaning staff effectively.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Skills
- Project management
- Budget control
- Vendor negotiation
- Budget monitoring
- Regulatory compliance
- Operational efficiency
- Process improvement
- Policy implementation
- Emergency response
- Customer relationship management
- CRM management
- Team leadership
- Staff development
- Leadership development
- Performance coaching
- Cross-functional teamwork
- Team collaboration
- Expectation setting
- Conflict resolution
- Problem solving
- Complex Problem-solving
- Time management
- Work prioritization
- Staff training and development
- Effective communication
- Clear communication
- Verbal communication
- Recruiting and interviewing
- Safety procedures
- Staff training and development
Languages
Spanish
Native/ Bilingual
Websites
References
References available upon request.
Timeline
Manager
Interstate Cleaning Corporation
04.2025 - Current