Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ELIZABETH TROST

Big Rapids

Summary

Dynamic manager with expertise in team building, project management, and employee training. Proven ability to enhance workflow efficiency and resolve conflicts, ensuring high productivity and exceptional customer service. Proficient manager specializing in employee training and leadership development. Strong communication skills and commitment to fostering a collaborative work environment lead to improved team performance and operational efficiency. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager

McDonald's
Big Rapids
08.2018 - Current
  • Assisted in developing operational plans to enhance workflow efficiency.
  • Supported management in creating training materials for new hires.
  • Collaborated with cross-functional teams to ensure project alignment and communication.
  • Facilitated onboarding processes by preparing necessary materials for new employees.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Education

Some College (No Degree) -

Mid-Michigan Community Collage
Mt Pleasent, MI

Skills

  • Team building
  • Project management
  • Customer service
  • Employee training
  • Data analysis
  • Conflict resolution
  • Communication skills
  • Time management
  • Leadership development
  • Staff development
  • Policy and procedure development
  • Coaching and mentoring
  • Task delegation
  • Team leadership
  • Goal setting
  • Staff training and development
  • Complex Problem-solving
  • Safety procedures
  • Teamwork and collaboration

Certification

  • Servsafe Certification

Timeline

Manager

McDonald's
08.2018 - Current

Some College (No Degree) -

Mid-Michigan Community Collage

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