Ashley Owen
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Manager
Metro Bru
07.2023 - 04.2026
- Provided leadership during organizational change or crisis, guiding team through challenges and maintaining morale.
- Managed staff schedules, optimizing coverage during peak hours and events.
- Monitored staff performance and addressed issues, fostering a culture of accountability and improvement.
- Trained new employees on service standards and operational procedures, ensuring consistent quality across team.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Monitored health and safety compliance, maintaining a clean and safe environment.
Elite Consultant/Independent Sales Leader
Paparazzi Accessories
07.2018 - 09.2022
- Led and developed a sales organization of 300+ independent consultants, providing coaching, mentorship, training and on going performance support
- Achieved Elite consultant status (top 0.1% of the company) through strong personal sales performance, team growth, recruitment and leadership.
- Managed inventory, order fulfillment, customer inquiries, payment processing and day to day business operations
- Utilized social media and digital marketing to promote products, generate leads, recruit new consultants and increase brand visibility,
Front Desk Agent
The Edgewater Inn
04.2017 - 09.2018
- Managed check-in and check-out processes efficiently for a smooth guest experience.
- Resolved guest inquiries and issues promptly, enhancing overall satisfaction.
- Processed billing and payments accurately using property management software, ensuring seamless transactions.
- Informed guests about local attractions, dining options, and hotel amenities, enriching their overall experience.
Medication Technician
Ocean Ridge Assisted Living
12.2016 - 04.2017
- Administered prescribed medications to residents timely and accurately.
- Monitored residents for medication side effects, promptly reporting concerns to nursing staff to ensure timely intervention.
- Maintained accurate records of all medication administered to residents.
- Maintained precise medication records, ensuring compliance with state regulations to uphold resident safety.
- Assessed physical, emotional, and symptomatic changes in patients, coordinating necessary care to address medical concerns effectively.
Education
Cosmetology - Hair And Aesthetics
Hair We Are Beauty College
North Bend, OR4 2018
High School Diploma -
Marshfield High School
Coos Bay, OR6 2006
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Verbal and written communication
- Goal setting
References
References available upon request.
Timeline
Manager
Metro Bru
07.2023 - 04.2026
Elite Consultant/Independent Sales Leader
Paparazzi Accessories
07.2018 - 09.2022
Front Desk Agent
The Edgewater Inn
04.2017 - 09.2018
Medication Technician
Ocean Ridge Assisted Living
12.2016 - 04.2017
High School Diploma -
Marshfield High School
Cosmetology - Hair And Aesthetics
Hair We Are Beauty College