Ashley Owens
Milton,FL
Summary
Dynamic professional with diverse experience in management, customer service, and entrepreneurship. Background as a Co-Owner and various roles in customer-focused environments provides a unique perspective on delivering exceptional service and driving business success. Eager to bring skills to the team, passionate about contributing to a collaborative team, and excited about the opportunity to make a positive impact in the organization.
Overview
10
10
years of professional experience
Work History
Co-Owner
Phillips Cleaning Service LLC
10.2022 - Current
- Co-owned and operated a professional cleaning service company, overseeing daily operations and strategic decision-making.
- Managed client accounts, ensuring exceptional service delivery and maintaining long-term relationships.
- Supervised and trained staff to uphold quality and safety standards.
- Developed marketing strategies, including social media campaigns, to attract and retain clients.
- Conducted financial management tasks, including budgeting, invoicing, and profitability tracking.
- Ensured compliance with health and safety regulations and maintained documentation.
- Implemented scheduling systems to optimize efficiency and meet client deadlines.
Photographer/Owner
Lasting Expressions Studio
12.2021 - Current
- Conducted professional photography sessions, utilizing Lightroom and Photoshop to deliver high-quality images.
- Managed client communication, scheduling, and project delivery.
- Built strong relationships through excellent customer service and creativity.
Contract Delivery Driver
Amazon Flex
09.2022 - 12.2023
- Delivered packages efficiently while adhering to safety regulations.
- Planned and executed optimal delivery routes using GPS systems.
Choice Counselor Specialist
Automated Health Systems, Inc.
10.2022 - 03.2023
- Assisted individuals in navigating healthcare options and resources.
- Maintained HIPAA-compliant patient records and documentation.
- Consistently exceeded call speed, accuracy, and volume benchmarks.
Home Office Representative/Owner
Small Town Mama LLC
05.2019 - 06.2022
- Managed e-commerce operations, including marketing and customer service.
- Leveraged social media and email campaigns to boost sales and brand visibility.
- Conducted market research to identify and implement trends for business growth.
Home Office Manager
Owens Transport LLC
07.2019 - 12.2021
- Managed a fleet of semi-trucks to ensure timely and efficient product delivery.
- Scheduled and coordinated appointments and meetings with clients and vendors.
- Mentored employees to ensure compliance with federal, state, and company safety regulations.
- Conducted audits to maintain legal equipment and driver compliance per DOT regulations.
- Negotiated freight pricing with clients, securing cost-effective solutions.
- Built and maintained strong client relationships through exceptional service and communication.
- Utilized operational computer systems to manage, track, and plan loads using efficient routes.
- Completed clerical tasks, including filing, copying, and mail distribution.
Store Manager
JC Flooring & More LLC
04.2018 - 05.2019
- Supervised daily operations, including inventory, cash management, and scheduling.
- Provided exceptional customer service, resulting in exceeding sales targets.
Customer Account Advisor/Assistant Manager
Aarons Sales and Lease
07.2017 - 05.2018
- Managed customer accounts and handled delinquent payments.
- Set and achieved revenue goals, driving customer retention and satisfaction.
Manager
Title Cash
07.2015 - 07.2017
- Generated new educational loan business through outbound calling and inbound leads.
- Evaluated and assigned risk grades to borrowers based on financial reporting.
- Processed loan applications and reviewed documentation for accuracy and completion.
- Implemented telemarketing initiatives to cross-sell loan products to existing customers.
- Maintained quality control of the loan portfolio and ensured compliance with federal regulations.
- Managed collections, delinquency control, and initiated repossession proceedings as necessary.
- Conducted performance evaluations and onboarded new employees with training and documentation.
- Handled escalated customer complaints and resolved issues effectively.
Education
Associate of Science - Business Administration
Pensacola State College
Pensacola, FL05-2027
Real Estate Agent Certification - Real Estate
Colibri Real Estate
Milton, FL08-2025
Skills
- Exceptional customer service
- Sales negotiation proficiency
- Customer relationship management skills
- Digital marketing strategy
- Effective time management
- Experienced with Microsoft Office applications
- Problem-Solving and Conflict Resolution
- Leadership and Team Collaboration
- Staffing
- Policy and procedure implementation
- Staff recruitment and onboarding
- Market research
Accomplishments
- Promoted from Sales Representative to Assistant Manager within 12 months.
- Saved $10,000 annually through vendor negotiations.
- Consistently exceeded sales and service goals across multiple roles.
Hobbies and Interests
- Social Media Influence
- Affiliate Marketing
Timeline
Co-Owner
Phillips Cleaning Service LLC
10.2022 - Current
Choice Counselor Specialist
Automated Health Systems, Inc.
10.2022 - 03.2023
Contract Delivery Driver
Amazon Flex
09.2022 - 12.2023
Photographer/Owner
Lasting Expressions Studio
12.2021 - Current
Home Office Manager
Owens Transport LLC
07.2019 - 12.2021
Home Office Representative/Owner
Small Town Mama LLC
05.2019 - 06.2022
Store Manager
JC Flooring & More LLC
04.2018 - 05.2019
Customer Account Advisor/Assistant Manager
Aarons Sales and Lease
07.2017 - 05.2018
Manager
Title Cash
07.2015 - 07.2017
Associate of Science - Business Administration
Pensacola State College
Real Estate Agent Certification - Real Estate
Colibri Real Estate
Similar Profiles
NKECHI NWEKENKECHI NWEKE
Customer Service Representative at Crystalkin Cleaning Service LLCCustomer Service Representative at Crystalkin Cleaning Service LLC
ABDALLAH ELDEBAISABDALLAH ELDEBAIS
Cleaning Owner at Cleaning Anytime Service LLCCleaning Owner at Cleaning Anytime Service LLC
Joshua DoughertyJoshua Dougherty
Owner/Operator at Service Bros Carpet Cleaning LLCOwner/Operator at Service Bros Carpet Cleaning LLC
Anthony BurkeAnthony Burke
Student Assistant at Pensacola State CollegeStudent Assistant at Pensacola State College
Tammy FosterTammy Foster
Paraprofessional at Escambia County School BoardParaprofessional at Escambia County School Board