Farrah Howell
Salem,SC
Summary
Successful Customer Service Manager with 10+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Co-Owner
Two Sisters And A Mop, LLC
06.2016 - 06.2019
- Built cleaning business from the ground up.
- Sourced clients through social media and local postings.
- Developed lasting client relationships.
- Processed both weekly and bi-weekly cleaning schedules.
- Conducted all hiring interviews and performed background checks.
Assistant Vice President/ Banking Center Manager
Bank Of America
05.2009 - 03.2014
- Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Developed strategic plans for day-to-day financial operations.
- Supported financial director with special projects and additional job duties.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Established and checked coding procedures, monitored reports and updated internal files.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Designed and maintained financial models to identify and measure risks.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Complied with established internal controls and policies.
Assistant Manager/Business HR Manager
J. Crew
06.2002 - 06.2009
- Screened and interviewed all business applicants.
- Conducted full cycle on boarding process from orientation to exit interview.
- Managed all scheduling needs. Developed a strong sales culture through training and development.
- Attended all hiring events at off-site locations for new store openings and holiday business.
- Entered and routinely followed up on all submitted background checks
Education
Bachelor's - Psychology
Purdue Global University
West Lafayette, IN12.2023
Skills
- Recruiting and Training
- Customer Retention
- Staffing
- Training and Mentoring
- Policy and Procedure Implementation
- Workforce Management
- Quality Assurance
- Complaint Resolution
- Handling Escalations
- Service Delivery Optimization
- Sales Promotion
- Talent Development
- Customer-Focused
- Performance Evaluations
- Exceptional Telephone Etiquette
- Positive and Constructive Feedback
Timeline
Co-Owner
Two Sisters And A Mop, LLC
06.2016 - 06.2019
Assistant Vice President/ Banking Center Manager
Bank Of America
05.2009 - 03.2014
Assistant Manager/Business HR Manager
J. Crew
06.2002 - 06.2009
Bachelor's - Psychology
Purdue Global University
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